Subject: Note Added - [#4876509] late delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 18 Sep 2022 03:28:32 +0000

Hi ,    Bm Olmjeddah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4876509    Subject:  late delivery   Requester: عبدالوهاب    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Noted , we will make it today OFD</div>
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<div>From: Babyshop &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, September 17, 2022 11:35 AM<br>
<b>To:</b> Bm Olmjeddah &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4876509] - late delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team, <br>
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Problem Statement: Late delivery<br>
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Order Date :Sep 11, 2022<br>
Order ID:6167484471<br>
Tracking ID:FP0911220005379<br>
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Assistance Required: Need urgent delivery<br>
Issue Description: The order was shipped on 9/11/22 but still not delivered to customer.<br>
Please deliver the order on priority.<br>
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Regards,<br>
CS Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Thu, 15 Sep at 11:17 AM
<span class="separator">, Landmark Group &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team, <br>
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Problem Statement: Late delivery<br>
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Order Date :Sep 11, 2022<br>
Order ID:6167484471<br>
Tracking ID:FP0911220005379<br>
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Assistance Required: Need urgent delivery<br>
Issue Description: The order was shipped on 9/11/22 but still not delivered to customer.<br>
Please deliver the order on priority.<br>
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Regards,<br>
CS Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Thu, 15 Sep at 7:14 AM
<span class="separator">, عبدالوهاب &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<span style="font-size:9.0pt;color:#6F7071">عبدالوهاب</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
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<span style="color:#3F3F46">Hi, welcome to Babyshop</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">مرحبًا بك في بيبي شوب</span></div>
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<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> حالة الطلب<br>
<b>Bot: </b>الرجاء إدخال رقم طلبك للمتابعة.<br>
<b>Customer: </b>6167484471<br>
<b>Bot: </b>طلبك في الطريق </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128666;</span><span style="color:#3F3F46"><br>
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تتّبع طلبك هنا: <a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP0911220005379" rel="noreferrer">
https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP0911220005379</a><br>
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يمكنك أيضًا تتّبع طلبك من سجل الطلبات في حسابي<br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: غير راض للغاية]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم <br>
<b>Bot: </b>يرجى الانتظار، موظف خدمة العملاء معك سيكون معك قريبًا </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128525;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>ً<br>
<b>Agent: </b>مرحبا عبدالوهاب معك عبدالرحمن كيف يمكنني مساعدتك؟<br>
<b>Agent: </b>هل ما زلت معنا ؟ <br>
<b>Agent: </b>يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد <br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: غير راض للغاية]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم </span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا عبدالوهاب معك عبدالرحمن كيف يمكنني مساعدتك؟</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لو سمحت طلبيتي ماوصلت</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">لحظات حتى يتم التحقق</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل هذا الرقم الصحيح 0534402624؟</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">نعم</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني لتوصيل الطلب وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.<br>
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نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:13 AM, 15th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Abdulrahman</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDAwNDExMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hUo_y4QCygZKJVUQj6XnEtpA3x5oHimriEPnx-NHcDU" data-id="2044000004111" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:13 AM, 15th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">عبدالوهاب</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDAwNDExMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hUo_y4QCygZKJVUQj6XnEtpA3x5oHimriEPnx-NHcDU" data-id="2044000004111" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لا</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:13 AM, 15th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Abdulrahman</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDAwNDExMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hUo_y4QCygZKJVUQj6XnEtpA3x5oHimriEPnx-NHcDU" data-id="2044000004111" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم. </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:13 AM, 15th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">عبدالوهاب</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">شكرًا</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:13 AM, 15th Sep</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4876509:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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