Subject: Ticket Assigned - Conversation with osama elsawi
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 24 Aug 2022 09:23:28 +0000

Hi Abdulrahman Alqumea,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with osama elsawi osama elsawi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  osama elsawi Bot:  Hi Osama Elsawi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartsa Bot:  Please enter your order number to continue Customer:  6162899440 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0549102707            01:17 PM, 24th Aug            
        Mais                   Hi Osama, I am Mais, Thank you for contacting us, How may I help you today           01:18 PM, 24th Aug                   Mais                   We kindly ask you to accept our apologies. Please note that your conversation will be transferred to our colleagues in the Saudia support team to get the required assistance.           01:18 PM, 24th Aug                     osama elsawi                    Yesterday someone contacted with me to send home location           01:18 PM, 24th Aug                     osama elsawi                    I did           01:18 PM, 24th Aug                   Abdulrahman                   Hi Osama, My name is Abdulrahman .Thank you for contacting us. I will be happy to help you!           01:18 PM, 24th Aug                     osama elsawi                    Up to date not arrived           01:19 PM, 24th Aug                     osama elsawi                    I still pending in location           01:19 PM, 24th Aug           
         Abdulrahman                   A moment please to check           01:19 PM, 24th Aug                     osama elsawi                    Re call the guy , no answer           01:19 PM, 24th Aug                   Abdulrahman                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.   We request you to please allow us some time so we can work on this and do the needful.           01:20 PM, 24th Aug                   Abdulrahman                   Do you have any other inquiries that we can help with?           01:20 PM, 24th Aug                   Abdulrahman                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:23 PM, 24th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4770390