Subject: Ticket Assigned - Conversation with hi
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 15 Aug 2022 09:43:56 +0000

Hi Abdulrahman Alqumea,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartsa Bot:  Please enter your order number to continue Customer:  6161162896 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0580731281            01:30 PM, 15th Aug                   Mais                   Hi dear customer, I am Mais, Thank you for contacting us, How may I help you today           01:31 PM, 15th Aug                   Mais                   We kindly ask you to accept our apologies. Please note that your conversation will be transferred to our colleagues in the Saudia support team to get the required assistance.           01:31 PM, 15th Aug                     hi                    Hi           01:31 PM, 15th Aug                     hi                    I received placed an order on 12th august           01:32 PM, 15th Aug                   Abdulrahman                   Hi , My name is Abdulrahman .Thank you for contacting us. I will be happy to help you!           01:32 PM, 15th Aug                     hi                    Hi my name’s umer I recently placed an order on the 12th of august When I checked the status of my order           01:32 PM, 15th Aug                     hi                    It delivery out for on this past Sunday           01:33 PM, 15th Aug                     hi                    But I still didn’t receive it           01:33 PM, 15th Aug                     hi                    And also the status say order rejected by customer           01:33 PM, 15th Aug                     hi                    I was never contacted from any courier delivery personal           01:34 PM, 15th Aug                   Abdulrahman                   Could you please share your order number so that I can assist you further?           01:34 PM, 15th Aug                     hi                    I need the order urgently as I am traveling on the 18th           01:34 PM, 15th Aug                     hi                    6161162896           01:34 PM, 15th Aug                   Abdulrahman                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:36 PM, 15th Aug                     hi                    Sure           01:36 PM, 15th Aug                   Abdulrahman                   Is this the correct number? 0580731201           01:37 PM, 15th Aug                     hi                    No           01:38 PM, 15th Aug                     hi                    This is the correct phone number 0580731281           01:38 PM, 15th Aug                   Abdulrahman                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.   We request you to please allow us some time so we can work on this and do the needful.           01:38 PM, 15th Aug                   Abdulrahman                   Do you have any other inquiries that we can help with?           01:38 PM, 15th Aug                     hi                    No thanks but please update my phone number and see if the order can be delivered today or tomorrow           01:39 PM, 15th Aug                     hi                    I’ll really appreciate it           01:39 PM, 15th Aug                   Abdulrahman                   we will try to update the phone asap           01:41 PM, 15th Aug                   Abdulrahman                   Do you have any other inquiries that we can help with?           01:42 PM, 15th Aug                   Abdulrahman                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:43 PM, 15th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4732725