Subject: Note Added - [#4634918] Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 09 Aug 2022 05:41:33 +0000

Hi ,    Zainul Hasan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4634918    Subject:  Re: We’ve received your return request.   Requester: Ela Numan    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Collected. </div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, August 5, 2022 6:17 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Bm olmriyadh &lt;[email-masked]&gt;; Zainul Hasan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Poovanna KBelliyappa &lt;[email-masked]&gt;; Akash Datla &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4634918] - Re: We’ve received your return request.</div>
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<a id="OWAAMFCC5BA8E8A10426B91D78A1B83C003BD" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Zainul Hasan</span></a>
<a id="OWAAMB8923D8F47624C92AD384BBF8625C7C8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bm olmriyadh</span></a>,</div>
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<div class="MsoNormal">Reminder for collection.</div>
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<div class="MsoNormal">Order ID:6153692048</div>
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<div class="MsoNormal">Tracking ID:RP0705220007009</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, July 29, 2022 11:57 PM<br>
<b>To:</b> Bm olmriyadh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4634918] - Re: We’ve received your return request.</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly assist on the below case.<br>
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Thank you for your help!<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 19 Jul at 9:02 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late collection<br>
Order Date :Jul 3, 2022<br>
Order ID:6153692048<br>
Tracking ID:RP0705220007009<br>
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Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on 7/5/22 date. But the item still not collected.<br>
Please collect the item on priority.<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 19 Jul at 6:33 PM
<span class="separator">, Ela Numan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi good afternoon.i just wanna to asking for my request return.almost is 1 week already but still no one pick the item
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Tue, Jul 5, 2022, 20:34 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><a href="https://www.centrepointstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_SA_en" target="_blank" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img width="165" height="165" style="width:1.7187in;height:1.7187in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2OTIxMjA1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LdZFQ6z7njzPaRO_qnBydmhUnOakskT-XBerNA89FC4" data-id="2043369212050" alt="Image removed by sender.  Centre Point logo"></span></a></div>
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<span style="color:white;text-decoration:none">Splash</span></a> <a href="https://www.shoemartstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_SA_en" target="_blank" rel="noreferrer">
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<div class="MsoNormal" style="line-height:24.0pt"><b><span style='font-size:18.0pt;font-family:"Helvetica",sans-serif;color:#202020'>We’ve received your return request.</span></b></div>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#202020'>Hi Ela Numan, thank you for getting in touch with us. Here’s how your return
</span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#00B9E5'>1002849682</span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#202020'> for order
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<div class="MsoNormal" align="right" style="text-align:right;line-height:15.0pt"><span style="font-size:11.5pt;color:#202020">Total Price</span></div>
<div></div>
<div></div>
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</tbody>
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</div>
</td>
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<td style="border:none;border-bottom:solid #EEEEEE 1.0pt;padding:0in 0in 11.25pt 0in">
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<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="28%" style="width:28.0%;padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" width="100%" style="width:100.0%">
<tbody>
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<td style="padding:0in 0in 0in 0in">
<div class="MsoNormal"><span style="border:solid windowtext 1.0pt;padding:0in"><img width="100%" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2OTIxMjA1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LdZFQ6z7njzPaRO_qnBydmhUnOakskT-XBerNA89FC4" data-id="2043369212050" alt="Image removed by sender."></span></div>
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<td width="40%" style="width:40.0%;padding:11.25pt 11.25pt 11.25pt 11.25pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<td style="padding:6.0pt 0in 0in 0in">
<div class="MsoNormal">
<strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'>SPLASH</span></strong><b><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'>
</span></b>
</div>
<div></div>
<div></div>
</td>
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<tr>
<td style="padding:6.0pt 0in 0in 0in">
<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'>Sustainable Printed Mid-Rise Joggers with Drawstring Closure
</span></b></div>
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<div></div>
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<td style="padding:0in 0in 0in 0in"></td>
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<td style="padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'>Color: Blue</span></div>
<div></div>
<div></div>
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<tr>
<td style="padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'>Size: XL
</span></div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'>Quantity: 1</span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
<td width="30%" style="width:30.0%;padding:15.0pt 7.5pt 0in 0in">
<div class="MsoNormal" align="right" style="text-align:right"><b><span style="font-size:10.0pt;color:#3D4648">SAR 65
</span></b></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td style="border:none;border-top:solid #EEEEEE 1.0pt;padding:7.5pt 0in 0in 0in">
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<tr>
<td style="padding:16.5pt 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="50%" style="width:50.0%;padding:0in 0in 0in 0in">
<div class="MsoNormal"> </div>
<div></div>
<div></div>
</td>
<td width="50%" style="width:50.0%;padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<td style="padding:0in 0in 0in 0in">
<div class="MsoNormal" style="line-height:18.75pt"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>Total</span></div>
<div></div>
<div></div>
</td>
<td style="padding:0in 0in 0in 0in">
<div class="MsoNormal" align="right" style="text-align:right;line-height:18.75pt">
<strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>SAR 65</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>
</span>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;max-width:90%">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="15%" style="width:15.0%;padding:0in 0in 0in 0in">
<div class="MsoNormal" style="margin-bottom:26.25pt"><span style="border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2OTIxMjA1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LdZFQ6z7njzPaRO_qnBydmhUnOakskT-XBerNA89FC4" data-id="2043369212050" alt="Image removed by sender."></span></div>
<div></div>
<div></div>
</td>
<td width="85%" style="width:85.0%;padding:0in 0in 0in 0in">
<h4 style="margin:0in"><span style="font-size:13.5pt">1. Box up your return<div></div></span></h4>
<div style="margin-top:7.5pt">
<div class="MsoNormal" style="line-height:14.25pt"><span style="font-size:11.5pt">Please include the invoice, price tags and any warranty information.
</span></div>
<div></div>
<div></div>
</div>
</td>
<td style="padding:0in 0in 0in 0in"></td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="15%" style="width:15.0%;padding:0in 0in 0in 0in">
<div class="MsoNormal" style="margin-bottom:26.25pt"><span style="border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2OTIxMjA1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LdZFQ6z7njzPaRO_qnBydmhUnOakskT-XBerNA89FC4" data-id="2043369212050" alt="Image removed by sender."></span></div>
<div></div>
<div></div>
</td>
<td width="85%" style="width:85.0%;padding:0in 0in 0in 0in">
<h4 style="margin:0in"><span style="font-size:13.5pt">2. Hand over your return<div></div></span></h4>
<div style="margin-top:7.5pt">
<div class="MsoNormal" style="line-height:14.25pt"><span style="font-size:11.5pt">Our delivery partner will pick it up from your doorstep.
</span></div>
<div></div>
<div></div>
</div>
</td>
<td style="padding:0in 0in 0in 0in"></td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="15%" style="width:15.0%;padding:0in 0in 0in 0in">
<div class="MsoNormal" style="margin-bottom:26.25pt"><span style="border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2OTIxMjA1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LdZFQ6z7njzPaRO_qnBydmhUnOakskT-XBerNA89FC4" data-id="2043369212050" alt="Image removed by sender."></span></div>
<div></div>
<div></div>
</td>
<td width="85%" style="width:85.0%;padding:0in 0in 0in 0in">
<h4 style="margin:0in"><span style="font-size:13.5pt">3. Receive your refund<div></div></span></h4>
<div style="margin-top:7.5pt">
<div class="MsoNormal" style="line-height:14.25pt"><span style="font-size:11.5pt">This will be issued after we receive your products in our warehouse and conduct a quality check.
</span></div>
<div></div>
<div></div>
</div>
</td>
<td style="padding:0in 0in 0in 0in"></td>
</tr>
</tbody>
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</div>
</td>
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</tbody>
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</div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<h4 style="margin:0in"><span style="font-size:13.5pt">Here's how your refund works:<div></div></span></h4>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="margin-top:7.5pt;line-height:14.25pt;mso-list:l0 level1 lfo3">
<span style="font-size:11.5pt">If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.<div></div></span>
</li>
<li class="MsoNormal" style="margin-top:7.5pt;line-height:14.25pt;mso-list:l0 level1 lfo3">
<span style="font-size:11.5pt">Refunds to your Credit Card or Debit Card may take 7-14 business days to process.<div></div></span>
</li>
<li class="MsoNormal" style="margin-top:7.5pt;line-height:14.25pt;mso-list:l0 level1 lfo3">
<span style="font-size:11.5pt">Refunds for any Shukrans, Gift Cards or Return Vouchers you've spent will also be credited to your My Credit balance.<div></div></span>
</li>
</ul>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
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</div>
</td>
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<tr>
<td width="100%" style="width:100.0%;border:none;border-top:solid #EEEEEE 1.0pt;padding:7.5pt 0in 15.0pt 0in">
<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-family:"Tahoma",sans-serif;color:black'></span><span style='font-family:"Helvetica",sans-serif;color:black'>
</span><span style='font-family:"Helvetica",sans-serif'></span>
</div>
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<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="max-width:6.25in">
<tbody>
<tr>
<td style="padding:0in 0in 11.25pt 11.25pt">
<div class="MsoNormal"><b><span style="font-size:11.5pt;color:#242428">Need help? Get in touch</span></b></div>
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<div align="center">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<div class="MsoNormal"><a href="mailto:[email-masked]?Body=Contacted" target="_blank" rel="noreferrer"><span style="border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img width="38" height="38" style="width:.3958in;height:.3958in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2OTIxMjA1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LdZFQ6z7njzPaRO_qnBydmhUnOakskT-XBerNA89FC4" data-id="2043369212050" alt="Image removed by sender.  mailus"></span></a></div>
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<td style="padding:9.75pt 9.75pt 9.75pt 15.0pt">
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<strong><span style='font-size:8.5pt;font-family:"Calibri",sans-serif'>Write us an email now</span></strong><span style="font-size:8.5pt">, we'll get back to you as fast as we can.</span>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black"></span></div>
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<table class="MsoNormalTable" border="1" cellspacing="3" cellpadding="0" style="max-width:217.5pt;border:solid #EEEEEE 1.0pt;min-height:95px;background-color:f9f9f9">
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<div class="MsoNormal"><a href="https://twitter.com/centrepointme" target="_blank" rel="noreferrer"><span style="border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img width="38" height="38" style="width:.3958in;height:.3958in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2OTIxMjA1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LdZFQ6z7njzPaRO_qnBydmhUnOakskT-XBerNA89FC4" data-id="2043369212050" alt="Image removed by sender.  twitter"></span></a></div>
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<div class="MsoNormal" style="line-height:15.0pt"><span style="font-size:8.5pt">Reach out in 140 characters! We are
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<strong><span style='font-size:8.5pt;font-family:"Calibri",sans-serif'>Call us on 800-111-10CP (800-1111027).</span></strong><span style="font-size:8.5pt">
<br>
7 days a week, 24 hours a day</span>
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