Subject: Ticket Assigned - refund issue
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 13:02:06 +0000

Hi Abdulrahman Alqumea,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund issue Abdullah                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi abdullah, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:51 PM, 09th Jan                   Abdulrahman                   Hi Abdullah , My name is Abdulrahman .Thank you for contacting us. I will be happy to help you!           04:54 PM, 09th Jan                     Abdullah                    I have an order number 6192989061           04:54 PM, 09th Jan                     Abdullah                    طلبت وتكنسل الطلب مباشرة بس انسحب المبلغ ولم يرجع لي           04:54 PM, 09th Jan                     Abdullah                    تواصلت مع البنك وقالوا ان المبلغ غير معلق، وقد تم سحبه           04:55 PM, 09th Jan                     Abdullah                    عندي رقم شكوى 5563904بخصوص الموضوع لكن لم يتم ارجاع المبلغ لي           04:55 PM, 09th Jan                     Abdullah                    ممكن تساعدني ؟           04:57 PM, 09th Jan                   Abdulrahman                   اعتذر منك عن اي ازعاج , لحظات حتى يتم التحقق           04:59 PM, 09th Jan                   Abdulrahman                   نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.  نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.           04:59 PM, 09th Jan                   Abdulrahman                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟            05:00 PM, 09th Jan                   Abdulrahman                   كان من دواعي سروري مساعدتكم , شكراً لكم لتسوقكم مع سنتربوينت     نتمنى لكم يوماً سعيداً           05:01 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5567071