Subject: New Reply Received - Order Number:6170853000 - Refund Pending issue.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 07:00:09 +0000

Hi Abdulrahman Alqumea,  The customer has responded to the ticket.  Order Number:6170853000 - Refund Pending issue.   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMCB1BEF556C734F9CA0BB67CACA4CD0F8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Escalations Dxbteam</span></a>
<a id="OWAAM711ABCAF8FC546DC815B1B24AA044625" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Malik Ismail</span></a>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Any update on below refund issue. </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Arjun Thapa &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, January 1, 2023 10:15 AM<br>
<b>To:</b> ArishLaila &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Vishwajeet Singh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Centrepoint &lt;[email-masked]&gt;; Malik Ismail &lt;[email-masked]&gt;; Mohammad Ayaz &lt;[email-masked]&gt;; Ksaconloc Returns &lt;[email-masked]&gt;; Nesreen Saeed &lt;[email-masked]&gt;;
 Nusaybah Alzuman &lt;[email-masked]&gt;; Rahul Mishra &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Karim Asklany &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Order Number:6170853000 - Refund Pending issue. </div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAM56244626A1FF44C6A8E9DE2CA7E4A8A2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ArishLaila</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Please refer the below screenshot of COD received.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><img width="1180" height="63" style="width:12.2916in;height:.6562in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODQ0NjM4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lPM_0nb47V1GPyOfSg-rdfazM5Ae-UvNskL6fMsenAU" data-id="2044008446385"></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, January 01, 2023 9:08 AM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Arjun Thapa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vishwajeet Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Ayaz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ksaconloc Returns &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Rahul Mishra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karim Asklany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Order Number:6170853000 - Refund Pending issue. </div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAM28773B8C3D08497BAC60E3EE1A658817" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Arjun Thapa</span></a> – Kindly confirm below COD order amount has been received or not ?</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Order Number:6170853000</div>
<div></div>
<div></div>
<h4 style="mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;background:#F9F9F9">
<span style="color:black">AWB:</span><span style="font-size:13.5pt;font-family:Montserrat;color:#333333;font-weight:normal"> 48315191831<div></div></span>
</h4>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, December 29, 2022 4:29 PM<br>
<b>To:</b> ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Ayaz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ksaconloc Returns &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Order Number:6170853000 - Refund Pending issue. </div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAMA2A6FE1B305B4DD4A875DD9BDF193133" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ArishLaila</span></a>
<a id="OWAAMA1578DC6EF234842A1B65AEA208164BB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Escalations Dxbteam</span></a>  <a id="OWAAM8FA86A8140BE404691CB8E5EE2563318" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Malik
 Ismail</span></a>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Please find below pending refund issue.</div>
<div></div>
<div></div>
<div class="MsoNormal">Payment mode was COD. Customer is claiming that he paid 683 SAR to Aramex courier partner. Find attached payment screenshot.</div>
<div></div>
<div></div>
<div class="MsoNormal">
<a id="OWAAM77C9D0A086404018BDE99E7696A0EC85" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammad Ayaz</span></a> confirmed that he successfully processed the return
 in RDC.</div>
<div></div>
<div></div>
<div class="MsoNormal">Kindly initiate the refund for below order in customer account.
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Order Number:6170853000</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer: Ghazil Aldosari</div>
<div></div>
<div></div>
<div class="MsoNormal">Order Created: Sep 26, 2022</div>
<div></div>
<div></div>
<div class="MsoNormal">Order Delivery Mode: Standard Shipping</div>
<div></div>
<div></div>
<div class="MsoNormal">Order Status: IN_PROGRESS</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><b><span style="background:yellow;mso-highlight:yellow">Customer bank account details:</span>
</b></div>
<div></div>
<div></div>
<div class="MsoNormal"> <b><span style="font-size:16.0pt">IBAN : SA69 2000 0002 4530 5749 9940</span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style="font-size:16.0pt">Customer Name : </span></b><b><span lang="AR-SA" dir="RTL" style='font-size:16.0pt;font-family:"Arial",sans-serif'>هيثم نواف الخيبري</span></b><b><span style="font-size:16.0pt"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span lang="AR-SA" dir="RTL" style='font-size:16.0pt;font-family:"Arial",sans-serif'>بنك الرياض</span></b><b><span style="font-size:16.0pt"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<img width="247" height="151" style="width:2.5729in;height:1.5729in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODQ0NjM4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.V3Yg3ARHTj21mD0xg4uG2gocCDb3a05k0TLVDyqU_zA" data-id="2044008446386">    </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><img width="364" height="393" style="width:3.7916in;height:4.0937in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODQ0NjM4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.DUrXu0Kk7Q6hgBmMgYszX5h-pE8xUN0NikWNWLlW_bI" data-id="2044008446387"></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><img width="255" height="153" style="width:2.6562in;height:1.5937in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODQ0NjM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lg1JhUMN_DLYTm2sfkDk7qpbicLYSugaYUf_Aj90948" data-id="2044008446388"></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><img width="845" height="388" style="width:8.802in;height:4.0416in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODQ0NjM4OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pFs7AXZ7xUy3T7VDQDVOYHWIixOT_Tsbbjzm8yM7XnY" data-id="2044008446389"></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><img width="1058" height="515" style="width:11.0208in;height:5.3645in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODQ0NjM5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UF1lAqmoElJlv8-8B2BjaBZ_yaZ4C_bSiy1RjmCbxu4" data-id="2044008446390"></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><b>Thanks,</b></div>
<div></div>
<div></div>
<div class="MsoNormal"><b>Qazi Mohammed.</b></div>
<div></div>
<div></div>
<div class="MsoNormal"><b>3540</b></div>
<div></div>
<div></div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5521514