Subject: Note Added - [#5485845] late WWD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Dec 2022 12:37:58 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5485845    Subject:  late WWD   Requester: عبير    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMC3F4909BFD9541FCAD1C66F7910748F2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Harun</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Since the location is restricted, please cancel the order &amp; process refund.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAME89CC044AD4B4691A26E599E02850E7E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please update on the concern to the customer.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Harun Rashid &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 21 December 2022 4:35 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; ccbackoffice &lt;[email-masked]&gt;; BabyShop Support Team &lt;[email-masked]&gt;; BS Cod Jeddah &lt;[email-masked]&gt;; Yousuf Mohammed &lt;[email-masked]&gt;;
 Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5485845] - late WWD</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM4A4DF5A16CEF424CAD2ED8C132961F50" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">Please check the below not scheduled invoice status we are unable to Jed-Bs-GDMS but invoice showing was the below areas out of Jeddah restricted area. Kindly advise.</span></div>
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<span lang="EN-US"><img width="775" height="245" style="width:8.075in;height:2.55in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzY2ODM0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.DQ07fODxhw3MLnUh8AEvuEUdX8sujkOKmo-M5hghb10" data-id="2044007668346" alt="Graphical user interface, text, application, email

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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Thanks &amp; Regards,</span></b></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Harun</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Abadi",sans-serif'>JED-BS-GDMS-COD</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Mob-0571180621</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Ext<span style="color:black">-2113</span></span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 21, 2022 2:13 PM<br>
<b>To:</b> Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5485845] - late WWD</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement – Late Delivery WWD<br>
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Order ID - 6187711535<br>
Item ID - 158119983<br>
Tracking ID: n\a<br>
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Assistance Required – Need urgent delivery<br>
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Order placed on :Dec 1, 2022<br>
Was expected to be delivered on: n\a<br>
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Assistance Required: Need Urgent Delivery<br>
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Issue Description: The order was placed on Dec 1, 2022 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,<br>
CS Team</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Tue, 20 Dec at 8:13 PM
<span class="separator">, عبير &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint.<br>
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</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في سنتربوينت<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b>Start Again<br>
<b>Bot: </b>Hi, welcome to Centrepoint.<br>
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</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في سنتربوينت<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> حالة الطلب<br>
<b>Bot: </b>الرجاء إدخال رقم طلبك للمتابعة.<br>
<b>Customer: </b>6187711535<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#127881;</span><span style="color:#3F3F46"> تهانينا! تم إنشاء طلبك<br>
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يمكنك تتّبع طلبك بسهولة عبر سجل الطلبات في حسابي<br>
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.قد يستغرق طلبك وقتًا أطول للوصول خلال فترة التنزيلات<br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: غير راض للغاية]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم </span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">الطلب له ٢٠ يوم جاري الانشاء!</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">متى بيوصلني؟</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا عزيزي العميل معك عبدالرحمن كيف يمكنني مساعدتك؟</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.<br>
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نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:10 PM, 20th Dec</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Abdulrahman</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/20ae9cfe199b2f443c7f6800d68c5fc7f42e29742158d1aee1d2a59a90e1d7ee/f_marketingpicFull/u_1c5feef8759aa681213478f389a15ebefdb77a65c1f87bd5bc6487c883fca0d7/img_2fjn52adnj_a694980c05fbe4b49f626d277d131b14b88ae6ff94d0a905ab39586324d1226e.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:10 PM, 20th Dec</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3083in;height:.3083in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/20ae9cfe199b2f443c7f6800d68c5fc7f42e29742158d1aee1d2a59a90e1d7ee/f_marketingpicFull/u_1c5feef8759aa681213478f389a15ebefdb77a65c1f87bd5bc6487c883fca0d7/img_2fjn52adnj_a694980c05fbe4b49f626d277d131b14b88ae6ff94d0a905ab39586324d1226e.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم. </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:12 PM, 20th Dec</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/691203187302512" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">5485845:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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