Subject: Ticket Assigned - refund issue
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 13:01:52 +0000

Hi Abdulrahman Alqumea,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund issue السلام عليكم                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  السلام عليكم Bot:  Hi السلام عليكم, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0565601094            04:54 PM, 15th Dec                     السلام عليكم                    Ok           04:55 PM, 15th Dec                   Abdulrahman                   مرحبا عزيزي العميل معك عبدالرحمن كيف يمكنني مساعدتك؟           04:55 PM, 15th Dec                     السلام عليكم                    كنسلت طلبيه بتاريخ ٢٤ نوفمبر بس الى الان ما استرجعت المبلغ           04:56 PM, 15th Dec                     السلام عليكم                    رقم الطلبيه 6185421089           04:57 PM, 15th Dec                   Abdulrahman                   لحظات من فضلك           04:58 PM, 15th Dec                     السلام عليكم                    تمام           04:58 PM, 15th Dec                   Abdulrahman                   نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.  نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.           05:00 PM, 15th Dec                   Abdulrahman                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟            05:00 PM, 15th Dec                     السلام عليكم                    لا شكرا           05:00 PM, 15th Dec                   Abdulrahman                   كان من دواعي سروري مساعدتكم.            05:01 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5466888