Subject: Note Added - [#5034085] [Complaint] - Extremely Rude Cashier
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Dec 2022 17:26:06 +0000

Hi ,    Manager.cpr3 added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5034085    Subject:  [Complaint] - Extremely Rude Cashier   Requester: Saqib Riaz    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Good day Dears </div>
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<div class="MsoNormal">This employee already terminated </div>
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<div class="MsoNormal">Best regards </div>
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<div class="MsoNormal">AbdulKareem</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, December 5, 2022 8:17 AM<br>
<b>To:</b> Nesreen Saeed &lt;[email-masked]&gt;; Thangarajan Kulandavel &lt;[email-masked]&gt;; Cpr3 Centrepoint &lt;[email-masked]&gt;; Manager Cpr3 &lt;[email-masked]&gt;; Danny Issac &lt;[email-masked]&gt;<br>
<b>Cc:</b> Qazi Mohammed &lt;[email-masked]&gt;; [email-masked]; Nusaybah Alzuman &lt;[email-masked]&gt;; Samudaya Fernando Hewage &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;;
 Anton Shanike &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5034085] - [Complaint] - Extremely Rude Cashier</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Kindly update us regarding this issue!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sat, 29 Oct at 11:35 AM
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Kindly update us regarding this issue!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Thanks&amp;Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Safa.</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Mon, 24 Oct at 6:34 PM
<span class="separator">, Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Dear
<a id="OWAAM09797F994AE541678641BE58E0BD96C2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Cpr3</span></a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>kindly do the needful below Customer Complaint Please Check this issue with the team and contact the customer to solve Customer issue complaint
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>against the Cashier  <u><span style="color:red;background:yellow;mso-highlight:yellow">Employee Mr. Ali</span></u><span style="color:red">
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>customer is very upset the disrespect.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Kindly investigate the issue and do the needful.
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Regards</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style='font-size:12.0pt;font-family:"-apple-system",serif'>Nasreen Saeed</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>Centrepoint - KSA</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Mobile</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>: +966 548779000</span>
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Ext</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>: 3169<br>
<b>Email </b>: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<a href="http://www.http/landmarkgroup.com/" rel="noreferrer"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:windowtext;text-decoration:none'><img width="192" height="44" style="width:2.0in;height:.4583in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzE1MDIwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0LZ_qIqolVvvZBtZ1Cqv9kAd9hT3hJ-_lrHj3Rk7C5I" alt="signature_1916162509"></span></a><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 24 October, 2022 2:28 PM<br>
<b>To:</b> Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5034085] - [Complaint] - Extremely Rude Cashier</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>++invoice attached.</span></div>
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'> Nusaybah Alzuman
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<b>Sent:</b> Monday, October 24, 2022 12:55 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5034085] - [Complaint] - Extremely Rude Cashier</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'><a id="OWAAM86F792121288439F88BB3D0A284D74C8" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nesreen Saeed</span></a></span></div>
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<b><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From:</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif'> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, October 24, 2022 12:53 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr3 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5034085] - [Complaint] - Extremely Rude Cashier</span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>Hi Team,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>With reference to Customer mobile number :
</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>0505548016</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'> </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>Customer name : Mohammed</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>Email ID :
</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'> </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>Customer issue : The costumer says: while scanning articles there was one article did not have a barcode on it, instead of asking support staff there he rudely
 says there is no barcode on this, I asked him to get support staff to bring another one. Instead he rudely replys no, you go and bring one with a barcode and just moves away from the cash till. My wife had to go and bring one with a barcode for Mr Ali to scan.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>Secondly, we had a 100 SAR off coupon, after scanning Mr Ali says rudely, your coupon is expired, And I was like the expiry is 22nd Oct and today is 21st.. he
 rudely replies that it is coming expired in the system see yourself. I said call your manager. Then he goes and calls someone to help him, he inputs the details and again the same message comes to which he points on the system and points to me saying tell
 him its expired, again with an extremely rude behaviour. Then the other person points out a mistake that he was making which he corrects and then the same coupon works perfectly. No apology. </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>Kindly contact the customer and solve this issue.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>Thank you for your help!</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif;color:black'>Regards,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5034085:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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