Subject: New Reply Received - BS-NURSERY-OLIVER CRIB-CUSTOMER COMPLAIED COLOR ISSUE-ONLINE DISPLAY PHOTO WHITE BUT CARTOON IN SIDE BEIGE/OFF WHITE COLOR
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 16 Nov 2022 07:35:30 +0000

Hi Abdulrahman Alqumea,  The customer has responded to the ticket.  BS-NURSERY-OLIVER CRIB-CUSTOMER COMPLAIED COLOR ISSUE-ONLINE DISPLAY PHOTO WHITE BUT CARTOON IN SIDE BEIGE/OFF WHITE COLOR  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Salik,</div>
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<div class="MsoNormal">As discussed, pls deactivate the item in e-comm for some time till we get the correct pictures.</div>
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<div class="MsoNormal">Crib is selling well in B&amp;M but we need to follow up the e-comm team for modification.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Alvin</div>
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<div>From: Babyshop &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, November 16, 2022 10:19 AM<br>
<b>To:</b> Alvin Cruz &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; BS Cod Jeddah &lt;[email-masked]&gt;; Dilip Singh &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Salik Khan
 &lt;[email-masked]&gt;; Varsha Govindan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Mohammed Ahmed &lt;[email-masked]&gt;; Yousuf Mohammed &lt;[email-masked]&gt;; Chaitali Gala &lt;[email-masked]&gt;; Kunal Dhiman &lt;[email-masked]&gt;<br>
<b>Subject:</b> New comment - [#5263172] BS-NURSERY-OLIVER CRIB-CUSTOMER COMPLAIED COLOR ISSUE-ONLINE DISPLAY PHOTO WHITE BUT CARTOON IN SIDE BEIGE/OFF WHITE COLOR</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div><span style="font-size:10.5pt;font-family:-apple-system">There is a new comment in the ticket submitted by Harun Rashid to HelpBSAE</span></div>
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Comment added by : Harun Rashid<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM1BC8C422E3694BE2BEB7CC4D463537CC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Alvin Cruz</span></a><a id="OWAAM7AE9EEC665144E6DACAACC5DC5477D30" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik Khan</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Still didn’t resolve the below order item issue, we are facing daily basis same to customer color complained. Kindly confirm with us the solution.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Harun</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Varsha Govindan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, November 14, 2022 12:57 PM<br>
<b>To:</b> Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alvin Cruz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohammed Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BS Cod Jeddah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yousuf Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BabyShop Support Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Chaitali Gala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: BS-NURSERY-OLIVER CRIB-CUSTOMER COMPLAIED COLOR ISSUE-ONLINE DISPLAY PHOTO WHITE BUT CARTOON IN SIDE BEIGE/OFF WHITE COLOR</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM5CD2AE4781FA4BE7B75E071EFFF9DB46" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik Khan</span></a></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">I have checked the ER details and images, Its showing white colour.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Varsha Govindan</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 14 November 2022 12:44 PM<br>
<b>To:</b> Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Varsha Govindan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alvin Cruz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohammed Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BS Cod Jeddah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yousuf Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BabyShop Support Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Chaitali Gala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: BS-NURSERY-OLIVER CRIB-CUSTOMER COMPLAIED COLOR ISSUE-ONLINE DISPLAY PHOTO WHITE BUT CARTOON IN SIDE BEIGE/OFF WHITE COLOR</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAMA9552BD6536C4D3C9D9837553AC2DD62" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Varsha Govindan</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Pls check the images.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a id="OWAAMD2B3E69EBB6541AEA3D7F9BA0253FC4A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Alvin Cruz</span></a>
 which is the correct colour </span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system;color:#262626">Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system;color:#262626">Salik khan</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:9.0pt;font-family:-apple-system;color:#777777">Assistant Manager E-COM
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<span style="font-size:9.0pt;font-family:-apple-system;color:#777777">Babyshop–KSA</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:8.0pt;font-family:-apple-system;color:#777777">Tel</span></b><span style="font-size:8.0pt;font-family:-apple-system;color:#777777">: +966 (11) 207
<b>3857</b>, <b>Mobile</b>: +966 <b>562246341</b></span><span style="font-size:10.0pt;font-family:-apple-system;color:#1F497D"><br>
</span><span style="font-size:7.0pt;font-family:-apple-system;color:#777777">Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, November 14, 2022 11:39 AM<br>
<b>To:</b> Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohammed Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alvin Cruz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BS Cod Jeddah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Yousuf Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BabyShop Support Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> BS-NURSERY-OLIVER CRIB-CUSTOMER COMPLAIED COLOR ISSUE-ONLINE DISPLAY PHOTO WHITE BUT CARTOON IN SIDE BEIGE/OFF WHITE COLOR</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM27C685B9A209495FA878032E88D0AB4A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik Khan</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I would like to inform you that’s now we are facing the below item issue, online display photo was white but cartoon inside current condition beige/off-white color. Kindly need to
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<span style="font-size:10.5pt;font-family:-apple-system;color:red">             Current condition-photo                                                                                                      Online display photo                                                                                                                                                                                                                                           
        Cartoon inside photo</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><img width="586" height="361" style="width:6.1041in;height:3.7604in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk1ODgwNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.b4KCbTvkT6wOnZ90B20NJUmFSM20yc0ycjn2E1yu1P4"></span><span style="font-size:10.5pt;font-family:-apple-system"><img width="367" height="363" style="width:3.8229in;height:3.7812in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk1ODgwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PLc14axnkhaElAuimkKbYH-K-D-1mJOKs4bGmASWt48"></span><img width="316" height="325" style="width:3.2916in;height:3.3854in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk1ODgxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BYKf4K8Vek8PrIlpxJ8xzgNT5i_IOOut4YA9669XHUw" align="left"><span style="font-size:10.5pt;font-family:-apple-system"><br>
<span style="color:red;background:yellow;mso-highlight:yellow">Customer complained</span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:red;background:yellow;mso-highlight:yellow">Customer complained</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:red;background:yellow;mso-highlight:yellow">Customer complained</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system"><img width="807" height="162" style="width:8.4062in;height:1.6875in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk1ODgxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oqkThC0j7KRypbOYtdoDPzyb2d1tMj58jbouWXtn6rE"></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Harun</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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</blockquote>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5263172:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
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</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5263172