Subject: New Reply Received - BS-NURSERY-OLIVER CRIB-CUSTOMER COMPLAIED COLOR ISSUE-ONLINE DISPLAY PHOTO WHITE BUT CARTOON IN SIDE BEIGE/OFF WHITE COLOR
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Nov 2022 07:19:26 +0000

Hi Abdulrahman Alqumea,  The customer has responded to the ticket.  BS-NURSERY-OLIVER CRIB-CUSTOMER COMPLAIED COLOR ISSUE-ONLINE DISPLAY PHOTO WHITE BUT CARTOON IN SIDE BEIGE/OFF WHITE COLOR  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM1BC8C422E3694BE2BEB7CC4D463537CC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Alvin Cruz</span></a><a id="OWAAM7AE9EEC665144E6DACAACC5DC5477D30" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik Khan</span></a>
</div>
<div></div>
<div></div>
<div class="MsoNormal">Still didn’t resolve the below order item issue, we are facing daily basis same to customer color complained. Kindly confirm with us the solution.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<div class="MsoNormal">Harun</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Varsha Govindan &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Monday, November 14, 2022 12:57 PM<br>
<b>To:</b> Salik Khan &lt;[email-masked]&gt;; Harun Rashid &lt;[email-masked]&gt;; Alvin Cruz &lt;[email-masked]&gt;<br>
<b>Cc:</b> Mohammed Ahmed &lt;[email-masked]&gt;; BS Cod Jeddah &lt;[email-masked]&gt;; Yousuf Mohammed &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Dilip Singh &lt;[email-masked]&gt;;
 BabyShop Support Team &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Chaitali Gala &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: BS-NURSERY-OLIVER CRIB-CUSTOMER COMPLAIED COLOR ISSUE-ONLINE DISPLAY PHOTO WHITE BUT CARTOON IN SIDE BEIGE/OFF WHITE COLOR</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAM5CD2AE4781FA4BE7B75E071EFFF9DB46" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik Khan</span></a></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="en-AE"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="en-AE">I have checked the ER details and images, Its showing white colour.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="en-AE"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span lang="en-AE">Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="en-AE">Varsha Govindan</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span lang="en-AE"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, 14 November 2022 12:44 PM<br>
<b>To:</b> Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Varsha Govindan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alvin Cruz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohammed Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BS Cod Jeddah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yousuf Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dilip Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BabyShop Support Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Chaitali Gala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: BS-NURSERY-OLIVER CRIB-CUSTOMER COMPLAIED COLOR ISSUE-ONLINE DISPLAY PHOTO WHITE BUT CARTOON IN SIDE BEIGE/OFF WHITE COLOR</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="en-AE"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAMA9552BD6536C4D3C9D9837553AC2DD62" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Varsha Govindan</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Pls check the images.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<a id="OWAAMD2B3E69EBB6541AEA3D7F9BA0253FC4A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Alvin Cruz</span></a> which is the correct colour
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><b><span style="color:#262626">Regards</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style="color:#262626"></span></b></div>
<div><b> </b></div>
<div></div>
<div class="MsoNormal">
<b><span style="color:#262626">Salik khan</span></b><b><span style="font-size:12.0pt;color:#1F497D"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#777777">Assistant Manager E-COM
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#777777">Babyshop–KSA</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#2F5496"><a href="http://www.babyshopstores.com/" rel="noreferrer"><span style="font-size:9.0pt">www.babyshopstores.com</span></a></span><span style="font-size:10.0pt;color:#1F497D"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style="font-size:8.0pt;color:#777777">Tel</span></b><span style="font-size:8.0pt;color:#777777">: +966 (11) 207
<b>3857</b>, <b>Mobile</b>: +966 <b>562246341</b></span><span style="font-size:10.0pt;color:#1F497D"><br>
</span><span style="font-size:7.0pt;color:#777777">Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<img width="140" height="55" style="width:1.4583in;height:.5729in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk1ODc5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.voNB13A5U42vnbdQx6NtF4jiim-xKLR-gc_lb5LTgdg" data-id="2044004958797" alt="A picture containing shape

Description automatically generated">   
<img width="176" height="49" style="width:1.8333in;height:.5104in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk1ODc5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aweJ6GbdhbM52fC2oVqOvOeMymkZfAY6Hj7k9KrjVU0" data-id="2044004958799"><span style="font-size:8.0pt;color:#767171"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:5.0pt;color:#262626"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><span style="font-size:12.0pt;color:#5D6061;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk1ODgwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hX1e6XFAF6i07hibeIcgWa36XHRGGIbgQwSB1UsH8xI" data-id="2044004958801"></span></a><span style="font-size:12.0pt;color:#1F497D"> </span><a href="@LandmarkArabia" rel="noreferrer"><span style="font-size:12.0pt;color:#5D6061;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk1ODgwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aPsrV2XVCqhklimQGqDmOq7RTmux8ipPGCXWVj9pGU0" data-id="2044004958802"></span></a><span style="font-size:12.0pt;color:#1F497D"> </span><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><span style="font-size:8.0pt;color:#777777;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk1ODgwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fzkL69tQbYXQ6QBg3-Ld9O_dDw2eJee49Z26rHmufWM" data-id="2044004958804"></span></a><span style="color:#262626"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, November 14, 2022 11:39 AM<br>
<b>To:</b> Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohammed Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Alvin Cruz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BS Cod Jeddah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Yousuf Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BabyShop Support Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> BS-NURSERY-OLIVER CRIB-CUSTOMER COMPLAIED COLOR ISSUE-ONLINE DISPLAY PHOTO WHITE BUT CARTOON IN SIDE BEIGE/OFF WHITE COLOR</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAM27C685B9A209495FA878032E88D0AB4A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik Khan</span></a>
</div>
<div></div>
<div></div>
<div class="MsoNormal">I would like to inform you that’s now we are facing the below item issue, online display photo was white but cartoon inside current condition beige/off-white color. Kindly need to your intervene and check the below screen with resolve the
 issue.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="color:red">             Current condition-photo                                                                                                      Online display photo                                                                                                                                                                                                                                           
        Cartoon inside photo</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<img width="586" height="361" style="width:6.1041in;height:3.7604in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk1ODgwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Dw9nGKnJzxT4o4nDgAx-DQaU1cEgSY5o3kvyRALDjCU" data-id="2044004958806"><img width="367" height="363" style="width:3.8229in;height:3.7812in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk1ODgwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3b3MM5BaqzUkszj8IYxcnzP51qeXxNhb4mO0ATigs0U" data-id="2044004958808"><img width="316" height="325" style="width:3.2916in;height:3.3854in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk1ODgxOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.senosmH-2w1ACMxmg_Q8OYZgc3bG517qwXabxY33mYk" data-id="2044004958819" align="left"><br>
<span style="color:red;background:yellow;mso-highlight:yellow">Customer complained</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><img width="809" height="115" style="width:8.427in;height:1.1979in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk1ODgxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.phjGx9fTRz3Q_IoTfZwV6-2Xq4LugbF-8_88EZDcuYU" data-id="2044004958812"></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:red;background:yellow;mso-highlight:yellow">Customer complained</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><img width="805" height="113" style="width:8.3854in;height:1.177in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk1ODgxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.eTePaRgWnSpEv7B9rahMdB7MtZIvZ_LB7zDeBBx-GFQ" data-id="2044004958815"></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="color:red;background:yellow;mso-highlight:yellow">Customer complained</span><span style="color:red"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><img width="807" height="162" style="width:8.4062in;height:1.6875in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNDk1ODgxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8mOfMBNyQVzMWGs50O1OLEZUiSBOa0yVpKXMfk6sdCQ" data-id="2044004958817"></div>
<div></div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<div class="MsoNormal" style="margin-bottom:12.0pt">Harun</div>
<div></div>
<div></div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5263171