Subject: Ticket Assigned - Conversation with ramisha ruobab
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 05 Oct 2022 19:44:39 +0000

Hi Abdulrahman Alqumea,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ramisha ruobab ramisha ruobab                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  ramisha ruobab Bot:  Hi ramisha ruobab, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  I didnt receive my shukran points when receiving order Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi ramisha ruobab, what do you need help with? Customer:  ?Store Location Bot:    Looking for a MaxFashion Stores near you? Just tap on the link below? and choose your city.   www.maxfashion.com/sa/en/storelocator   Happy shopping!?️   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0508269981 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Ramisha , Thank you for contacting us. How may I help you? Customer:  I received the wrong product Agent:  please provide us with your order number Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As there is no response I will be stepping away from this chat. If there is anything I can assist you with,feel free to get in touch by replying to this message at any time.  Thank you. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:24 PM, 05th Oct                   Abdulrahman                   Hi Ramisha , My name is Abdulrahman .Thank you for contacting us. I will be happy to help you!           11:25 PM, 05th Oct                     ramisha ruobab                    Hello           11:25 PM, 05th Oct                     ramisha ruobab                    Order 6170391036           11:25 PM, 05th Oct                     ramisha ruobab                    This dress didnt come           11:26 PM, 05th Oct                     ramisha ruobab                             11:26 PM, 05th Oct                   Abdulrahman                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:27 PM, 05th Oct                     ramisha ruobab                    Ok           11:28 PM, 05th Oct                   Abdulrahman                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           11:32 PM, 05th Oct                   Abdulrahman                   Is there anything else I can assist you with?           11:32 PM, 05th Oct                     ramisha ruobab                    Wait yet           11:32 PM, 05th Oct                     ramisha ruobab                             11:32 PM, 05th Oct                     ramisha ruobab                    When will I receive this           11:33 PM, 05th Oct                   Abdulrahman                   Please allow me a moment to check this for you.           11:35 PM, 05th Oct                   Abdulrahman                   this order delivered on 9/17/22           11:38 PM, 05th Oct                   Abdulrahman                   did you receive 1 box or 2 ?           11:39 PM, 05th Oct                   Abdulrahman                   I have not received a response from you still, please confirm if we are still connected?           11:41 PM, 05th Oct                   Abdulrahman                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:44 PM, 05th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4967096