Subject: Ticket Assigned - Conversation with assalamu alaikum
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 05 Oct 2022 03:46:34 +0000

Hi Abdulrahman Alqumea,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with assalamu alaikum assalamu alaikum                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi assalamu alaikum, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6172041249 Bot:    Your order has been cancelled   No worries, your refund is being processed. ?    Here's how it works:   Credit or Debit Card - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:23 AM, 05th Oct                   Abdulrahman                   Hi , My name is Abdulrahman .Thank you for contacting us. I will be happy to help you!           07:26 AM, 05th Oct                     assalamu alaikum                    6172041249           07:26 AM, 05th Oct                     assalamu alaikum                    Assalamu alaikum           07:26 AM, 05th Oct                     assalamu alaikum                    My order number           07:26 AM, 05th Oct                     assalamu alaikum                    Order status?           07:26 AM, 05th Oct                   Abdulrahman                   we need to inform you that the order will delivered to you on 06-10-2022 if not delivered by this time please contact us again and we will be happy to help           07:27 AM, 05th Oct                   Abdulrahman                   Do you have any other inquiries that we can help with?           07:27 AM, 05th Oct                     assalamu alaikum                    What is this?           07:28 AM, 05th Oct                     assalamu alaikum                             07:29 AM, 05th Oct                   Abdulrahman                   wait i'm sorry           07:29 AM, 05th Oct                   Abdulrahman                   Please allow me a moment to check this for you.           07:29 AM, 05th Oct                     assalamu alaikum                    Hmm           07:29 AM, 05th Oct                   Abdulrahman                   Is this the correct number (0595325070) ?           07:30 AM, 05th Oct                     assalamu alaikum                    Yes           07:30 AM, 05th Oct                   Abdulrahman                   After checking the order, we found out that the order was returned to the warehouse based on rejected by customer           07:33 AM, 05th Oct                     assalamu alaikum                    Why would I reject           07:33 AM, 05th Oct                     assalamu alaikum                    I received no call           07:33 AM, 05th Oct                     assalamu alaikum                    I received no message           07:34 AM, 05th Oct                     assalamu alaikum                    I wasted nearly 20 days with this order           07:34 AM, 05th Oct                   Abdulrahman                   this order created on Oct 1, 2022           07:35 AM, 05th Oct                     assalamu alaikum                    I can pay more riyals but I dont think I can show patience           07:35 AM, 05th Oct                     assalamu alaikum                    Same items I order before           07:35 AM, 05th Oct                     assalamu alaikum                    And they send it to the same street name but in dammam while I am in Hafar al batin           07:35 AM, 05th Oct                     assalamu alaikum                    And the order was cancelled           07:36 AM, 05th Oct                     assalamu alaikum                    Yesterday I received a phn call with some automated voice           07:36 AM, 05th Oct                     assalamu alaikum                    I respond with confirmation           07:36 AM, 05th Oct                     assalamu alaikum                    And I recieve this sms of being cancelled today?           07:37 AM, 05th Oct                     assalamu alaikum                    U people cant return my time after it           07:37 AM, 05th Oct                     assalamu alaikum                    I will have to take an action now           07:37 AM, 05th Oct                   Abdulrahman                   We sincerely apologize for any inconvenience caused,           07:38 AM, 05th Oct                   Abdulrahman                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:38 AM, 05th Oct                     assalamu alaikum                    No no no no           07:38 AM, 05th Oct                     assalamu alaikum                    Do not send me these messages           07:38 AM, 05th Oct                     assalamu alaikum                    I deserve reason for being cancelled           07:39 AM, 05th Oct                     assalamu alaikum                    And I want my order by 6           07:39 AM, 05th Oct                     assalamu alaikum                    Ask any higher authorities to dial this number           07:40 AM, 05th Oct                   Abdulrahman                   I'm sorry but we will send this to the team to check this issue and will be contact you via [email-masked]           07:40 AM, 05th Oct                     assalamu alaikum                    Via (0595325070)           07:41 AM, 05th Oct                     assalamu alaikum                    And send me the phone number of person who said it has been returned           07:41 AM, 05th Oct                     assalamu alaikum                    I need to take a legal action           07:41 AM, 05th Oct                     assalamu alaikum                    For false claims and such a pathetic service           07:42 AM, 05th Oct                   Abdulrahman                   for The courier has now sent the items back to the warehouse and we cant shipped back but we will forwarded your query to the concerned team to check this issue and we will contact you soon           07:42 AM, 05th Oct                   Abdulrahman                   Do you have any other inquiries that we can help with?           07:42 AM, 05th Oct                     assalamu alaikum                    Yes, What outcome should I expect?           07:43 AM, 05th Oct                   Abdulrahman                   You will be contacted by the team after checking the issue           07:44 AM, 05th Oct                   Abdulrahman                   Is there anything else I can assist you with?           07:44 AM, 05th Oct                     assalamu alaikum                    Well lets see           07:45 AM, 05th Oct                   Abdulrahman                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:46 AM, 05th Oct                     assalamu alaikum                    Thank you for responding           07:46 AM, 05th Oct                     assalamu alaikum                    Assalamu alaikum           07:46 AM, 05th Oct                     assalamu alaikum                    Thanks You too           07:46 AM, 05th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4962607