Subject: Note Added - [#4947365] late WWD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Oct 2022 04:37:34 +0000

Hi ,    EcomRDC babyshop5 added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4947365    Subject:  late WWD   Requester: مصطفى سعيد الباشا    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">The below order delivery as per schedule we will arrange tomorrow.</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Akram</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, October 2, 2022 4:42 AM<br>
<b>To:</b> EcomRDC babyshop5 &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4947365] - late WWD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement – Late Delivery WWD<br>
Order ID - 6170712973<br>
Item ID - 164428797<br>
Tracking ID: n\a<br>
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Assistance Required – Need urgent delivery<br>
Order placed on :Sep 25, 2022<br>
Was expected to be delivered on: Oct 01, 2022<br>
Re-Scheduled On:n\a<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was placed on Sep 25, 2022 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,<br>
CS Team</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sun, 2 Oct at 1:30 AM
<span class="separator">, </span></span><span class="separator"><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>مصطفى</span></span><span class="separator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span></span><span class="separator"><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>سعيد</span></span><span class="separator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span></span><span class="separator"><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>الباشا</span></span><span class="separator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
 wrote: </span></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint.<br>
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</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في سنتربوينت<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> حالة الطلب<br>
<b>Bot: </b>الرجاء إدخال رقم طلبك للمتابعة.<br>
<b>Customer: </b>6170712973<br>
<b>Bot: </b>طلبك في الطريق </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128666;</span><span style="color:#3F3F46">
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تتّبع طلبك هنا: <a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP0926220002309" rel="noreferrer">
https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP0926220002309</a><br>
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يمكنك أيضًا تتّبع طلبك من سجل الطلبات في حسابي<br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: غير راض للغاية]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم </span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبا مصطفى معك عبدالرحمن كيف يمكنني مساعدتك؟</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لي طلب صرت متواصل عليه كذا مرة كان المفروض توصيله في تاريخ 1 من الساعة 10 الصباح إلى 2 وما وصلني و اتصلت بخدمة العملاء كذا مرة و أكدو ان التوصيل اليوم وما وصلتي شي</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">كل ما اكلمهم يقولولي التوصيل اليوم و لغيت كذا شغلة عندي على اساس انتظرالتوصيل ولا جاني اي اتصال من سائق ولا جاني احد</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">رفع ايميل لشركة التوصيل ماله اي داعي انا احتاج موعد دقيق للتوصيل و يصدقو معي مو منطقي رد الموظفين بهذا الشكل انهم ما يعرفون وين الشحنة ولا متى توصل</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هذا الطلب يظهر لي بانه تم توصيله 6170712973</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل هذا الطلب المراد استلامه ؟</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">تم توصيل قطعتين صغيرة و باقي قطعة اللي هو السرير</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">اعتذر منك يظهر لي بانه الطلب المقصود هو السرير</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لسى ما وصل</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:22 AM, 02st Oct</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Abdulrahman</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/20ae9cfe199b2f443c7f6800d68c5fc7f42e29742158d1aee1d2a59a90e1d7ee/f_marketingpicFull/u_1c5feef8759aa681213478f389a15ebefdb77a65c1f87bd5bc6487c883fca0d7/img_2fjn52adnj_a694980c05fbe4b49f626d277d131b14b88ae6ff94d0a905ab39586324d1226e.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">لحظات من فضلك</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:23 AM, 02st Oct</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Abdulrahman</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/20ae9cfe199b2f443c7f6800d68c5fc7f42e29742158d1aee1d2a59a90e1d7ee/f_marketingpicFull/u_1c5feef8759aa681213478f389a15ebefdb77a65c1f87bd5bc6487c883fca0d7/img_2fjn52adnj_a694980c05fbe4b49f626d277d131b14b88ae6ff94d0a905ab39586324d1226e.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.<br>
<br>
نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:25 AM, 02st Oct</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Abdulrahman</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1031" src="https://images.freshchat.com/30x30/20ae9cfe199b2f443c7f6800d68c5fc7f42e29742158d1aee1d2a59a90e1d7ee/f_marketingpicFull/u_1c5feef8759aa681213478f389a15ebefdb77a65c1f87bd5bc6487c883fca0d7/img_2fjn52adnj_a694980c05fbe4b49f626d277d131b14b88ae6ff94d0a905ab39586324d1226e.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:25 AM, 02st Oct</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">مصطفى سعيد الباشا</span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png"></span><span style="color:#3F3F46"></span>
</div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">كم يبغاها وقت يعني</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:26 AM, 02st Oct</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">مصطفى سعيد الباشا</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png"></span><span style="color:#3F3F46"></span>
</div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">متى حيتواصل معي</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:27 AM, 02st Oct</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Abdulrahman</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/20ae9cfe199b2f443c7f6800d68c5fc7f42e29742158d1aee1d2a59a90e1d7ee/f_marketingpicFull/u_1c5feef8759aa681213478f389a15ebefdb77a65c1f87bd5bc6487c883fca0d7/img_2fjn52adnj_a694980c05fbe4b49f626d277d131b14b88ae6ff94d0a905ab39586324d1226e.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">السرير من المنتجات الخاصه التي لها فريق خاص يقوم بتوصيل وتركيب المنتج , وحاليا راح ارفع شكوى لتوصيل الطلب وراح يتم التواصل معكم عبر البريد المسجل
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> من قبل الفريق باذن الله</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:28 AM, 02st Oct</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Abdulrahman</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/20ae9cfe199b2f443c7f6800d68c5fc7f42e29742158d1aee1d2a59a90e1d7ee/f_marketingpicFull/u_1c5feef8759aa681213478f389a15ebefdb77a65c1f87bd5bc6487c883fca0d7/img_2fjn52adnj_a694980c05fbe4b49f626d277d131b14b88ae6ff94d0a905ab39586324d1226e.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:29 AM, 02st Oct</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">مصطفى سعيد الباشا</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png"></span><span style="color:#3F3F46"></span>
</div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">تمام شاكر لك</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:29 AM, 02st Oct</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Abdulrahman</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/20ae9cfe199b2f443c7f6800d68c5fc7f42e29742158d1aee1d2a59a90e1d7ee/f_marketingpicFull/u_1c5feef8759aa681213478f389a15ebefdb77a65c1f87bd5bc6487c883fca0d7/img_2fjn52adnj_a694980c05fbe4b49f626d277d131b14b88ae6ff94d0a905ab39586324d1226e.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم. </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:30 AM, 02st Oct</span></div>
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<table class="MsoNormalTable" border="0" cellpadding="0" style="min-width: 100%">
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/663089181546902" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
</div>
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</tbody>
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</tbody>
</table>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4947365:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span>
</div>
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</div>

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