Subject: Ticket Assigned - Conversation with sofi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jul 2022 10:58:05 +0000

Hi Abdulrahman Alqumea,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sofi sofi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  salam Bot:  Hi Salam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6144343315 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530138218 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Salam. Thank you for contacting us. My name is Rashed. How may I help you today? Customer:  W/s Customer:  Can you help me to delivery my order Thursday? Agent:  Please give me some moments to check this for you Customer:  My flight Friday morning Customer:  So I need my order in Thursday Customer:  Can I get? Agent:  Unfortunately we can't speed up the process Agent:  Please note that the order (6144343315) has been placed successfully, and it will arrive in 2-4 business days. If you do not receive your order within the specified time, please contact us again. Agent:  Is there anything else I can help you with ? Customer:  When I get? Agent:  Within 2-4 days Agent:  Is there anything else I can help you with ? Customer:  There have no options to get before Friday? Agent:  It's possible to get before that but it depends on the courier's timing Customer:  Ok Customer:  Thanks Agent:  Thanks for contacting us. We look forward to serve you again. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I need to talk Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Help Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  الو Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sofi Bot:  Hi Sofi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6144343315 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Hi! We are currently away. Please leave a message and our team will reach out to you at the earliest. Customer:  When Agent:  Hi Sofi  , Thank you for contacting us. My name is  shehanh , I will be happy to assist you. Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Can I change location my last order Customer:  Hello Agent:  Please note that it is not possible to modify the order or add any products after it has been confirmed. We request you to cancel the order and re-order again. Customer:  ? Agent:  is there anything else i can help you with ? Customer:  No without cancel my order Customer:  This item not available in store now Agent:  is it in the same city or a different city ? Customer:  I need my this order with another location pl Customer:  Please Customer:  Same city Agent:  Please provide us with address information in order to update it (house number - neighborhood - street - city) and serve you to the fullest. Customer:  21°22'08.5"N 39°49'52.3"E https://goo.gl/maps/uVgvbDjWmvDCu9J89   Makkah- khalidiya 1 - near صاله امجاد   Phone number 0530138218 Agent:  (house number - neighborhood - street - city) Agent:  without a link please Customer:  City Makkah Customer:  Khalidia 1 Customer:  House near صاله امجاد Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  Is there anything else i can assist you with? Customer:  It will change or not Agent:  We have forwarded your query Customer:  I will leave Jeddah that’s way Agent:  the concerned team and will be in touch with you asap to assist you in resolving this concern. Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Help Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sofi Bot:  Hi Sofi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6144343315 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Hi! We are currently away. Please leave a message and our team will reach out to you at the earliest. Agent:  Hi Sofi, My name is Khalid .Thank you for contacting us. I will be happy to help you! Customer:  Please change my order location without cancelling the item Agent:  Could you please share your order number so that I can assist you further? Customer:  6144343315 Customer:  Without canceling the item please Customer:  Because the item is already sold out Agent:  could you please give me the new address Agent:  City District Street name building No. Customer:  Makkah - al khalidiya 1 .. near صاله امجاد Agent:  please confirm is this your phone No. or not +966530138218 Customer:  Yes it is Customer:  I’m gonna go out of country my flight is today so please do hurry Agent:  please note that we are already forwarded your address to the courier partner and they will contact you ASAP Agent:  Do you have any other inquiries that we can help with? Customer:  The courier partner will surely give me the courier asap? Agent:  Yes Agent:  Do you have any other inquiries that we can help with? Customer:  Okay thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Customer:  ? Bot:  Rate our Customer Service Agent Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sofi Bot:  Hi Sofi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. This is Saud How may I help you? Agent:   I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Start Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Anyone there Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sofi Bot:  Hi Sofi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi , Thank you for contacting us. How may I help you? Customer:  Bot? Customer:  Can I ask Customer:  If I order from PayPal.. Agent:  How may I help you? Customer:  After return the order can I get back cash? Customer:  ? Agent:  The amount is refunded based on the method of payment. If the payment is made by cash on delivery, the amount is returned to my balance or a voucher. As for other payment methods, the amount is returned to the same account through which the payment was made. Customer:  They won’t cask back if I order from PayPal ? Agent:  The amount will be refunded to the same account through which the payment was made Customer:  If I want cash back? Agent:  You can return the products to the store and receive the amount in cash Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sofi Bot:  Hi Sofi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:51 PM, 14th Jul                     sofi                    Ok           02:51 PM, 14th Jul                   Khalid                   Hi Sofi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           02:52 PM, 14th Jul                     sofi                    I canceled this they didn’t returned my money yet .. it’s too late .. please help me to get me back           02:52 PM, 14th Jul                     sofi                             02:53 PM, 14th Jul                   Khalid                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:54 PM, 14th Jul                   Khalid                   Do you have any other inquiries that we can help with?           02:54 PM, 14th Jul                     sofi                    How many days           02:54 PM, 14th Jul                   Khalid                   ASAP           02:54 PM, 14th Jul                   Khalid                   Do you have any other inquiries that we can help with?           02:54 PM, 14th Jul                     sofi                    I Contacted so many times you guys reply me same things ?           02:55 PM, 14th Jul                   Khalid                   We sincerely apologize for any inconvenience caused,           02:56 PM, 14th Jul                   Khalid                   We request you to please allow us some time so we can work on this and do the needful.           02:56 PM, 14th Jul                   Khalid                   Do you have any other inquiries that we can help with?           02:56 PM, 14th Jul                     sofi                    Ok thanks           02:57 PM, 14th Jul                     sofi                    Ok thanks           02:57 PM, 14th Jul                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:57 PM, 14th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4617540