Subject: Ticket Assigned - Conversation with hey
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jul 2022 10:58:05 +0000

Hi Abdulrahman Alqumea,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hey hey                    Bot:  Hi again! Bot:  Please enter your name Customer:  hey Bot:  Hi Hey ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2
 -15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:00 PM, 14th Jul                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           03:01 PM, 14th Jul                     hey                    I have requested for return my order           03:02 PM, 14th Jul                     hey                    Aramex guy came and take
  my order           03:02 PM, 14th Jul                     hey                    But still it is showing (return requested).           03:02 PM, 14th Jul                     hey                    And I didn't received my refund           03:03 PM, 14th Jul                     hey                    It is already 40 days gone           03:03 PM, 14th Jul                   Khalid                   Could you please share your order number so that I can assist you further?           03:04 PM, 14th Jul                     hey                    6144819609 this my order #           03:04 PM, 14th Jul                     hey                             03:05 PM, 14th Jul                   Khalid                   Did you return the order with another return request?           03:07 PM, 14th Jul                     hey                    Yes           03:07 PM, 14th Jul                     hey                    2nd request           03:07 PM, 14th Jul                   Khalid            
        Could you please provide me with the return slip?           03:08 PM, 14th Jul                     hey                    He didn't not gave me shipment slip           03:08 PM, 14th Jul                     hey                    He just came and take my order           03:08 PM, 14th Jul                   Khalid                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:09 PM, 14th Jul                   Khalid                   Do you have any other inquiries that we can help with?           03:09 PM, 14th Jul                     hey                             03:09 PM, 14th Jul                     hey                    Here is the screenshot regarding my aramex guy           03:10 PM, 14th Jul                   Khalid                 
   Sure , please allow us some time so we can work on this and do the needful.           03:11 PM, 14th Jul                   Khalid                   Do you have any other inquiries that we can help with?           03:11 PM, 14th Jul                     hey                    Are you there?           03:11 PM, 14th Jul                   Khalid                   Yes dear customer           03:11 PM, 14th Jul                   Khalid                   Please allow us some time so we can work on this and do the needful.           03:11 PM, 14th Jul                   Khalid                   Do you have any other inquiries that we can help with?           03:12 PM, 14th Jul                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:13 PM, 14th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4617614