Subject: Ticket Assigned - Conversation with heba
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 25 Jun 2022 03:49:25 +0000

Hi Abdulrahman Alqumea,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with heba heba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  heba Bot:  Hi Heba ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may t
 ake an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0540512950            07:43 AM, 25th Jun                   Abdulrahman                   Hi , My name is Abdulrahman .Thank you for contacting us. I will be happy to help you!           07:43 AM, 25th Jun                     heba                    Hi ,I had just return my order and they picked it up , but it shows that still requested           07:45 AM, 25th Ju
 n                   Abdulrahman                   Could you please share your order number so that I can assist you further?           07:45 AM, 25th Jun                     heba                    They picked it up from 2 days           07:45 AM, 25th Jun                     heba                    6149306503           07:46 AM, 25th Jun                   Abdulrahman                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:46 AM, 25th Jun                   Abdulrahman                   We would like to inform you that your product will take 3 - 5 business days to reach our warehouse and it will take us 2 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           07:47 AM, 25th Jun                   Abdulrahman                   Do you
  have any other inquiries that we can help with?           07:47 AM, 25th Jun                     heba                    Thanks a lot           07:48 AM, 25th Jun                   Abdulrahman                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:49 AM, 25th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4539447