Subject: Note Added - [#4507934] Conversation with tom
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 20 Jun 2022 06:51:18 +0000

Hi ,    Seifeldin Mohamed Tawfik added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4507934    Subject:  Conversation with tom   Requester: Tom    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">I’ve unsubscribed the customer from receiving Splash promotional emails.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif'>Regards,</span></div>
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<b><span style='font-size:11.0pt;font-family:"Times New Roman",serif'><img width="131" height="63" style="width:1.3645in;height:.6562in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MDkzNzA0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wGhS1J6kcLt1Pb0expuwyLpu5QBAE6Mdf9k5xaTptn4" data-id="2043350937044" alt="LogoDescription automatically generated"></span></b><span style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif'>Seif Tawfik</span></b></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Times New Roman",serif'>CRM &amp; Email Marketing Assistant Manager</span></div>
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<span style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'>Web Team | Landmark Group<br>
</span><span lang="EN-US" style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'>W</span><span style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'>: </span><span style='font-size:11.0pt;font-family:"Times New Roman",serif'><a href="http://www.landmark.digital" rel="noreferrer">www.landmark.digital</a><span style="color:black"><br>
</span></span><span lang="EN-US" style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'>M</span><span style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'>: +971564661337</span><span style='font-size:11.0pt;font-family:"Times New Roman",serif'></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'>Ext.: 2028</span></div>
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<div>From:
<span style="font-size:12.0pt;color:black">Landmark Group &lt;[email-masked]&gt;<br>
<b>Date: </b>Saturday, 18 June 2022 at 4:10 PM<br>
<b>To: </b>Seifeldin Mohamed Tawfik &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>Fwd: [#4507934] - Conversation with tom</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: Remove CX from the Newsletters list.<br>
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Email Adress: [email-masked]<br>
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Issue Description: The Customer contacted us and asked that they like to be removed from our newsletters and ad list, Please check and do the needful.<br>
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Thank you for your help<br>
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Regards,<br>
The Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 18 Jun at 9:55 AM
<span class="separator">, Tom &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I have followed the unsubscribe link many times over many weeks.  The UNSUBSCRIBE does not work!  Why do you think I spend my time writing this?  My health?</span></div>
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<a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: N. N. &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, June 16, 2022 5:59:03 PM<br>
<b>To:</b> Landmark Group &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4507934] - Conversation with tom </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I have searched my email with the associated imbeded functions.  I find no entry for Landmark.  
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I usually attempt to get off several email lists each week.  This week it was just one;  SPLASH FASSIONS.  I have consulted Wikipedia.  SPLASH FASSIONS is listed as one of
 your trade name holdings.  You appear to be, therefore, the power behind the SPLASH throne.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I have followed your suggestion for the previous several months, perhaps a year or more.  There is indeed an unsubscribe link at the bottom of the unwanted adverts.   I have
 followed the unsubscribe link you suggest, each and every time, exactly as you suggest.  Clearly, the unsubscribe link does &lt;b&gt;&lt;u&gt; not &lt;/u&gt;&lt;/b&gt; work!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Allow me to offer the following.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thomas H. Holzgrove</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>312 NW 4th St.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Pipestone, MN 56164</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Email [email-masked]</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> I have never been to any of the countries associated with you SPLASH trade name, all middle eastern.  I was in Turkey in 1974 whilst in the US Air Force.  Otherwise not in
 any Middle Eastern country.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am 73 years old, a retired truck driver.  I have no interest in any fancy ladies clothing as advertised in your emails.  Certainly not in any Middle Eastern country given
 my feelings about Turkey.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I have no idea how my email address got on your list but I sure as hell want my email address off the list.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Clear?</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Tom Holzgrove</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Jun 16, 2022 2:43 PM, Landmark Group &lt;[email-masked]&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Tom,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for contacting us,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that you can unsubscribe from the newsletter in the option at the bottom of the page in the email sent to you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>If the problem still exists, please contact us so that we can assist you as soon as possible.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Do not hesitate to contact us for any inquiries</span></div>
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