Subject: Ticket Assigned - Conversation with tom
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 19:20:32 +0000

Hi Abdulrahman Alqumea,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tom tom                    Bot:  Hi again! Bot:  Please enter your name Customer:  thth@hot ail com Bot:  Please enter your name Customer:  tom Bot:  Hi Tom ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your 
 payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:08 PM, 16th Jun                   Mazen                   Hi, thank you for contacting us. This's Mazen We would be happy to help you.           11:10 PM, 16th Jun                   Mazen                   Are you contacting us from UAE           11:10 PM, 16th Jun                     tom                    I am from the USA. I have never been to your cou try.           11:11 PM, 16th Jun                     tom                    I will 
 never go to your cou try.  I do not want your Email adverts.           11:12 PM, 16th Jun                   Mazen                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           11:12 PM, 16th Jun                   Mazen                   May I know How can I help you ?           11:12 PM, 16th Jun                     tom                    conNtry sorry!           11:12 PM, 16th Jun                     tom                    Remove my email address from youradvertizing list.           11:13 PM, 16th Jun                   Mazen                   Ok sure we will do that asap           11:14 PM, 16th Jun                     tom                    [email-masked]           11:14 PM, 16th Jun                   Abdulrahman                   Hi , My name is Abdulrahman .Thank you for contacting us. I will be happy to help you!           11:15 PM, 16th Jun                     tom                    Thats nice.  [email-masked] remo
 ve my email from your advertizing list.           11:16 PM, 16th Jun                   Abdulrahman                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.   We request you to please allow us some time so we can work on this and do the needful.           11:18 PM, 16th Jun                   Abdulrahman                   Do you have any other inquiries that we can help with?           11:18 PM, 16th Jun                     tom                    Nothing now, thanks.  Good bye.           11:19 PM, 16th Jun                   Abdulrahman                   It was a pleasure to assist you.  Have a wonderful day.           11:20 PM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4507934