Subject: Note Added - [#4461767] Conversation with hi
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 07 Jun 2022 05:08:09 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4461767    Subject:  Conversation with hi   Requester: Raushan Khan    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Dear,<br>
Noted and same requested. </div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, June 7, 2022 3:07 AM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4461767] - Conversation with hi</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement: Late Return to Warehouse<br>
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Order Date : May 7, 2022<br>
Order ID: 6142276329<br>
Tracking ID:  47515083814<br>
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Assistance Required: Need urgent return to WH </span></div>
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Issue Description: The item was collected  on May 23  but still not delivered to back to warehouse. Kindly return the item to WH on priority, so that customer can receive the refund earlier.<br>
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Thank you for your help!<br>
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Regards,<br>
Abdulrahman</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 7 Jun at 12:43 AM
<span class="separator">, Raushan Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style="color:#3F3F46">Bot:
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<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>hi<br>
<b>Bot: </b>Hi Hi ,what do you need help with?<br>
<b>Customer: </b>When will I get my refund?<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>Saudi Arabia<br>
<b>Bot: </b></span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Did you return your order?</span></strong><span style="color:#3F3F46"> We will issue your refund after we receive your returns and perform a
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by PayPal</span></strong><span style="color:#3F3F46"> - may take an additional 4-15 business days to process the transaction.</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by SADAD or cash</span></strong><span style="color:#3F3F46"> - you'll receive a refund to My Credit in your account if you're a registered
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<strong><span style='font-family:"Calibri",sans-serif'>Canceled your order?</span></strong> Your refund will depend on your payment method.</span></div>
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<strong><span style='font-family:"Calibri",sans-serif'>Paid by card</span></strong> - card issuer may take an additional 2-15 business days to process the transaction.</span></div>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by PayPal</span></strong><span style="color:#3F3F46"> - may take an additional 4-15 business days to process the transaction.</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by SADAD</span></strong><span style="color:#3F3F46"> - you'll receive a refund to My Credit in your account if you're a registered user,
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Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to
<strong><span style='font-family:"Calibri",sans-serif'>Returns Process</span></strong> and
<strong><span style='font-family:"Calibri",sans-serif'>Returns Policy</span></strong> under
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelpsa.splashfashions.com%2Fen%2Fsupport%2Fhome&amp;data=05%7C01%7CMarniel%40aramex.com%7C01bd00e4b55f4d24741c08da4811526c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637901536484157103%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=%2FdWeDEDW1LallROMJ2aBUIjZHQwuk0PI5rABa8rNh5Q%3D&amp;reserved=0" target="_blank" rel="noreferrer">
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi , My name is Abdulrahman .Thank you for contacting us. I will be happy to help you!</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Order number 6142276329</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I returned trouser more than 3 week agao</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Still refund not receive</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We sincerely apologize for any inconvenience caused,
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We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.
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We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:37 AM, 07th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1037" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5a681deca42489452ec6e5409b0472db6f60ecf554cf823b6ffbc06f35b966e7/img_afuoajtvjf_31f6925dadab0cbdab5c8777a63280b0987c3bca0c72728dc35127b4d881e788.png"></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:37 AM, 07th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">hi</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">No pls refund money as soon as possible</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:38 AM, 07th Jun</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:39 AM, 07th Jun</span></div>
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<span style='font-size:10.0pt;font-family:"helvetica neue";color:#999999'>View conversation in
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4461767:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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