Subject: Note Added - [#3811610] Missing items
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 27 May 2022 04:12:11 +0000

Hi ,    Prakash Iyangar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3811610    Subject:  Missing items   Requester: حمد الغريب    Note Content:   <div>
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<div dir="ltr" style="">Approved.<br>
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<div>From: Akshay Berry &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, May 25, 2022 10:41:43 AM<br>
<b>To:</b> Landmark Group &lt;[email-masked]&gt;; Prakash Iyangar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3811610] - Missing items
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<a id="OWAAMFF670E6CC381497E81ECAB343B50AC35" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Prakash Iyangar</span></a>,</div>
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<div class="x_MsoNormal">Reminder for the approval.</div>
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<div class="x_MsoNormal">Regards,</div>
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<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, May 12, 2022 6:29 PM<br>
<b>To:</b> Prakash Iyangar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#3811610] - Missing items</div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Prakash,<br>
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Problem Statement: Refund approval<br>
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Order Date : 29/12/2021<br>
Order ID: 6377532925<br>
Tracking ID: 47356499293<br>
Order value: SAR 157.94<br>
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Assistance Required: Refund approval<br>
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Issue Description: As per the customer he did not receive 4 items but as per tracking order is showing delivered.<br>
The missing items are 163459976 - - Set of 5 - Assorted Full Brief with Elasticated Waistband (quantity 1)<br>
163845975 - - Pack of 5 - Textured Ankle Length Socks (quantity 2)<br>
163716592 - - Textured Robe with Long Sleeves and Hood (quantity 1)<br>
162879847 - - Pack of 5 - Assorted Full Briefs with Elasticised Waistband (quantity 1)<br>
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Case history: The customer contacted us on  26th Jan for not receiving 5 items in his order. the issue was escalated to the WH and we were informed that the items were shipped. As per the delivery team Aramex, shipment is 1piece and same already delivered to
 customer.<br>
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Assistance Required: kindly provide us the approval to process the refund for the mentioned items and assist to close this case. attached is the response of both the WH and carrier team.
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Customer History: The customer is with us since May 2020 and have completed 21 transactions with us.<br>
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Thank you for your help!<br>
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Regards, </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Nikhil.</span></div>
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<span style="font-size:10.5pt; font-family:-apple-system"><br>
</span><span style="font-size:1.0pt; font-family:fdtktid; color:white">3811610:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
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