Subject: Ticket Assigned - Conversation with sharon cole
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 24 May 2022 19:43:02 +0000

Hi Abdulrahman Alqumea,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sharon cole sharon cole                    Bot:  Hi again! Bot:  Please enter your name Customer:  sharon cole Bot:  Hi Sharon Cole ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by
  card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:34 PM, 24th May                   Abdulrahman                   Hi , My name is Abdulrahman .Thank you for contacting us. I will be happy to help you!           11:35 PM, 24th May                     sharon cole                    It's been a long time since I haven't get my refund           11:36 PM,
  24th May                   Abdulrahman                   Could you please share your order number so that I can assist you further?           11:36 PM, 24th May                     sharon cole                             11:36 PM, 24th May                     sharon cole                    6379640237           11:37 PM, 24th May                     sharon cole                    Why its not in my credit?           11:37 PM, 24th May                   Abdulrahman                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:37 PM, 24th May                     sharon cole                    I want to purchase to use my refund but my credit doesn't have any amount from my refund before           11:38 PM, 24th May                   Abdulrahman                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving t
 his concern.   We request you to please allow us some time so we can work on this and do the needful.           11:40 PM, 24th May                   Abdulrahman                   Do you have any other inquiries that we can help with?           11:40 PM, 24th May                   Abdulrahman                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:42 PM, 24th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4399275