Subject: Ticket Assigned - Conversation with dania
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 23 May 2022 18:53:12 +0000

Hi Abdulrahman Alqumea,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dania dania                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dania Bot:  Hi Dania ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6142554878 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  540517073            10:45 PM, 15th May                   Hissah                
    Hi(daniadania), Thank you for contacting us. How may I help you?           10:45 PM, 15th May                     dania                    Hello           10:46 PM, 15th May                     dania                    Order still not delivered           10:46 PM, 15th May                     dania                    6142554878           10:46 PM, 15th May                   Hissah                   Minutes please to be checked           10:46 PM, 15th May                   Hissah                   +966540517073 is this your correct number ?           10:47 PM, 15th May                   Hissah                   We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (+966540517073).   We request you to please confirm if this is your correct contact number, if so, please share with us a suitable time to c
 ontact you. If not, please share with us your correct contact number so that we can arrange the delivery for you accordingly.           10:48 PM, 15th May                     dania                    966540517073           10:49 PM, 15th May                     dania                    He must call i dont have whatsapp on it           10:49 PM, 15th May                     dania                    Call tomorrow morning           10:50 PM, 15th May                     dania                    He didnt call at all           10:50 PM, 15th May                     dania                    No one contacted me           10:50 PM, 15th May                   Hissah                   they always send to whatsapp           10:51 PM, 15th May                     dania                    Can you update the number           10:52 PM, 15th May                     dania                    I will give another number           10:52 PM, 15th May                     dania                    +966 50 0
 37 9121           10:52 PM, 15th May                   Hissah                   yes i can           10:52 PM, 15th May                     dania                    They can contact this           10:52 PM, 15th May                   Hissah                   okay           10:53 PM, 15th May                   Hissah                   We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will get in touch with you as soon as possible to help you resolve the issue.  We ask that you allow us some time so that we can work on this and do the work.           10:53 PM, 15th May                   Hissah                   Do you have any other questions that I can help you with?           10:53 PM, 15th May                   Hissah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:57 PM, 15th May                                          View conversation 
 in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4360741