Subject: [JIRA] (REL-162483) Refund not reflected in Payment transactions
From: "Jennie Prakash J (Jira)" <[email-masked]>
To: [email-masked]
Date: Tue, 15 Nov 2022 15:43:06 +0000

Jennie Prakash J *made 2 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-162483 Refund not reflected in Payment transactions 

Jennie Prakash J *made 2 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMDQ0MjZiYmJlZWI4NGM5YmE3ZWVjMWZmZGNjZGE0MDQiLCJwIjoiaiJ9 )

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REL-162483 ( https://landmark.atlassian.net/browse/REL-162483?atlOrigin=eyJpIjoiMDQ0MjZiYmJlZWI4NGM5YmE3ZWVjMWZmZGNjZGE0MDQiLCJwIjoiaiJ9 )

Refund not reflected in Payment transactions ( https://landmark.atlassian.net/browse/REL-162483?atlOrigin=eyJpIjoiMDQ0MjZiYmJlZWI4NGM5YmE3ZWVjMWZmZGNjZGE0MDQiLCJwIjoiaiJ9 )
Updates
Jennie Prakash J 7:40 PM GST Resolution: Done Status: To Be Assigned Completed
Comments
Jennie Prakash J 7:40 PM GST

Mentioned Order was placed using the MADA card. Payfort is having issues refunding the MADA card amount and is working to fix the issue. Meanwhile, we will share the failed transactions with them and they will process the refund manually through the bank. It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-162483?atlOrigin=eyJpIjoiMDQ0MjZiYmJlZWI4NGM5YmE3ZWVjMWZmZGNjZGE0MDQiLCJwIjoiaiJ9 )

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