Subject: Note Added - [#4717110] update order status
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Sep 2022 01:05:52 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4717110    Subject:  update order status   Requester: مريم    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Khalid,</div>
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<span rel="tempredactor" dir="ltr">Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.</span><br>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/327612" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/327612</a></span>
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<div>Thanks and Regards,</div>
<div><br></div>
<div> Deepak Jaiswal<span style="font-family: tahoma, sans-serif">, Technical Engineer</span>
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<div> <a href="http://www.getfareye.com/" rel="noreferrer" style="background-color: rgb(255, 255, 255); color: rgb(17, 85, 204)" target="_blank">FarEye<span style="font-family: tahoma, sans-serif">- Enabling Digital Logistics</span></a>
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                          <blockquote class="freshdesk_quote">
                            On
                            Tue, 30 Aug at  5:47 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px; font-family: "trebuchet ms", arial, sans-serif'>Dear Khalid,</span></div>
<div><br></div>
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<div>Just following up on this ticket to check if you had a chance to look into our previous response.</div>
<div>Please do respond to us if you need further assistance. We will be happy to help you.</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/327612" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/327612</a></span>
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<div><font color="#000000"><strong>Thanks and Regards,</strong></font></div>
<div><font color="#000000"><strong>Pankaj Ramdoot</strong></font></div>
<div><font color="#000000"><strong>Technical Engineer | FarEye</strong></font></div>
<div><font color="#000000"><strong>Call: +91 70-6595-6595</strong></font></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 29 Aug at 10:44 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr"><span style='font-size: 13px; font-family: "trebuchet ms", arial, sans-serif'>Dear Khalid,</span></div>
<div style='font-size: 13px; font-family: "trebuchet ms", arial, sans-serif'>​<br>
</div>
<div><span style='font-size: 13px; font-family: "trebuchet ms", arial, sans-serif' dir="ltr">As per the above mention concern we have checked at our end &amp; the status of the shared ordered is already marked delivered for the reference we have attached the request and response body .</span></div>
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<span dir="ltr" style='font-size: 13px; font-family: "trebuchet ms", arial, sans-serif'>​</span><br>
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<div>
<span dir="ltr" style='font-size: 13px; font-family: "trebuchet ms", arial, sans-serif'>If you still find any disconnect then please let us know.</span><br>
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<div><br></div>
<div dir="ltr">Request body: </div>
<div dir="ltr">{<br>  "customer_shipment_id": "615723351422999991",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2022-07-26 10:04:34",<br>  "entry_type": "Hybris",<br>  "order_id": "6157233514",<br>  "chargeable_weight": "1.0",<br>  "scac": "ARA",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2299999",<br>  "tracking_id": "47531255855",<br>  "reference_number": "47531255855"<br>}</div>
<div><br></div>
<div dir="ltr"><strong dir="ltr">Response body:</strong></div>
<div>
<strong dir="ltr">​</strong><br>
</div>
<div>{"httpCode":200,"httpMessage":"OK","moreInformation":{"msgId":"414d5120514d53545241434b303120208787d96206cfc325"}}<strong dir="ltr"><br><br></strong>
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<strong dir="ltr">​</strong><br>
</div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/327612" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/327612</a></span>
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<div>
<span style='box-sizing: border-box; font-weight: 700; font-family: "trebuchet ms", arial, sans-serif; color: rgb(34, 34, 34)'>T</span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700; font-family: "trebuchet ms", arial, sans-serif; color: rgb(34, 34, 34)'>hanks and Regards,</span>
</div>
<div><span style="box-sizing: border-box; word-break: break-word; font-weight: 700">Kartik Bajpai, Technical Engineer</span></div>
<div> </div>
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<td style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-weight: bold; font-size: 10px; font-family: arial; text-align: center" width="100">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMDM5MDAxOTksImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.SReVCxv7uiLeZixMl11tCVsigJmzTLt3gD-hJzj_sqk" alt="gartner" height="18" data-id="24103900199" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px; font-size: 10px" class="fr-fic fr-dii"><div>Recognized</div>
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<tr style="box-sizing: border-box; user-select: none; font-size: 13px"><td bgcolor="#ffffff" style="box-sizing: border-box; padding: 0px; min-width: 5px; user-select: text; font-size: 11px; font-family: arial; height: 19px; text-align: center">Chicago   |   London   |   Dubai   |   Singapore   |   India</td></tr>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Mon, 29 Aug at 10:33 AM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi Team,</div>
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<div dir="ltr"><strong>Reminder</strong></div>
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<br>Problem Statement: Updating Delivery order status<br><br>Order Date: Jul 23, 2022<br>Order ID: 6157233514<br>Tracking ID: 47531255855<br><br>Assistance Required: Mark the order as delivered.<br>The customer confirmed to us that she has received the order. kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>Regards,</div>
<div dir="ltr">The support team</div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Thu, 11 Aug at 12:18 PM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Hi Team,<br><br>Problem Statement: Updating Delivery order status<br><br>Order Date: ​Jul 23, 2022<br>Order ID: ​6157233514<br>Tracking ID: ​47531255855<br><br>Assistance Required: Mark the order as delivered.<br>The customer confirmed to us that she has received the order. kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>Regards,<br>Khalid</div>
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