Subject: Ticket Assigned - Conversation with jonathan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Aug 2022 16:11:52 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jonathan jonathan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jonathan Bot:  Hi Jonathan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartsa Bot:  Please enter your order number to continue Customer:  6163900624 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0540258371            07:42 PM, 28th Aug                   Khalid             
       Hi Jonathan, My name is Khalid .Thank you for contacting us. I will be happy to help you!           07:46 PM, 28th Aug                     jonathan                    Hi           07:46 PM, 28th Aug                     jonathan                    I have problem with my deliveries           07:47 PM, 28th Aug                     jonathan                    Hello?           07:48 PM, 28th Aug                   Khalid                   Could you please explain ?           07:48 PM, 28th Aug                     jonathan                    Ok first this is my order number 6163900624 i count the item inside the bags because its already open before i let the delivery man go,  but after checking it just now one by one,  the one set of trunks are not complete.  It supposed to be set of 3 but only one inside           07:51 PM, 28th Aug                   Khalid                   Hi, I'm not getting a response from you. Are we still connected?           07:51 PM, 28th Aug                
    Khalid                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:53 PM, 28th Aug                     jonathan                    Ok           07:54 PM, 28th Aug                   Khalid                   did you received the order?           07:55 PM, 28th Aug                     jonathan                    Yes           07:56 PM, 28th Aug                   Khalid                   So your problem only for the trunks ?           07:57 PM, 28th Aug                     jonathan                    Yes           07:58 PM, 28th Aug                     jonathan                    I have order 4 sets, but only 1 set has a problem           07:58 PM, 28th Aug                   Khalid                   could you please give me the full name of the item ?           07:59 PM, 28th Aug                   Khalid                   Hi, I'm not getting a response from you. Are we still connected?           08:01 PM, 28th Aug           
           jonathan                    Yeah  wait a second           08:01 PM, 28th Aug                   Khalid                   Sure           08:01 PM, 28th Aug                     jonathan                    Wait, i guess i have 2 problems           08:02 PM, 28th Aug                     jonathan                             08:03 PM, 28th Aug                     jonathan                             08:04 PM, 28th Aug                     jonathan                    Only 1 pc           08:04 PM, 28th Aug                     jonathan                             08:04 PM, 28th Aug                     jonathan                    Only 2pc           08:04 PM, 28th Aug                   Khalid                   i'll raise a return request for you           08:05 PM, 28th Aug                   Khalid                   how many item want to return?           08:05 PM, 28th Aug                     jonathan                    Ok           08:05 PM, 28th Aug                     jonathan     
                2 item           08:05 PM, 28th Aug                   Khalid                   please give me the full name of the items           08:06 PM, 28th Aug                     jonathan                    Set of 3 - sustainable Assorted Trunks with Elasticated Waistband   (2)  Set of 3- Sustainable striped Trunks with elasticated waistband           08:07 PM, 28th Aug                   Khalid                   Please note that i already made a return reques for you           08:10 PM, 28th Aug                   Khalid                   Do you have any other inquiries that we can help with?           08:10 PM, 28th Aug                     jonathan                    Ok. Thanks,           08:10 PM, 28th Aug                     jonathan                    That was 2 item           08:10 PM, 28th Aug                   Khalid                   Yes           08:11 PM, 28th Aug                   Khalid                   It was a pleasure to assist you. Thank you for shopping with u
 s.  Have a wonderful day.           08:11 PM, 28th Aug                     jonathan                    Ok. Thank you.           08:11 PM, 28th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4790902