Subject: Ticket Assigned - Conversation with mahytab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 27 Aug 2022 13:08:05 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahytab mahytab                    Bot:  Hi again! Bot:  Please enter your name Customer:  mahytab Bot:  Hi Mahytab ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:57 PM, 27th Aug                   Khalid                   Hi Mahytab, My name is Khalid .Thank you for contacting us. I will be happy to help you!           05:00 PM, 27th Aug                     mahytab                    Hi           05:00 PM, 27th Aug                     mahytab                    I want to ask about Order no. 6164170841           05:00 PM, 27th Aug                     mahytab                    Its appeared to be ready but in hail may be i choose awrong place           05:01 PM, 27th Aug                     mahytab                    Can i change the branch to thumamah road riyadh           05:02 PM, 27th Aug                   Khalid                   No sorry we cannot change the branch           05:03 PM, 27th Aug                   Khalid                   is it in other city ?           05:03 PM, 27th Aug                     mahytab                    Ok so i want to cancel the order           05:03 PM, 27th Aug                     mahytab                    Yes           05:03 PM, 27th Aug                   Khalid                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:04 PM, 27th Aug                   Khalid                   Do you have any other inquiries that we can help with?           05:04 PM, 27th Aug                     mahytab                    I didnt understand are you going to try sending it to riyadh or cancel it ?           05:05 PM, 27th Aug                   Khalid                   i will raise your request to the concerned team to cancel the order           05:05 PM, 27th Aug                   Khalid                   Do you have any other inquiries that we can help with?           05:06 PM, 27th Aug                     mahytab                    Thank you           05:07 PM, 27th Aug                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:07 PM, 27th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4784605