Subject: Ticket Assigned - Conversation with fazila
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Aug 2022 17:03:12 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fazila fazila                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fazila Bot:  Hi Fazila ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an add
 itional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0571485206            08:51 PM, 25th Aug                   Khalid                   Hi Fazila, My name is Khalid .Thank you for contacting us. I will be happy to help you!           08:52 PM, 25th Aug                     fazila                  
   Hii.. i have a query regarding my return amount           08:52 PM, 25th Aug                   Khalid                   Yes please           08:54 PM, 25th Aug                     fazila                             08:55 PM, 25th Aug                     fazila                    I should get return of 37.80 and 24.30 but i got 20.72 and 13.32           08:55 PM, 25th Aug                   Khalid                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:57 PM, 25th Aug                     fazila                             08:58 PM, 25th Aug                   Khalid                   Please note that the rest of the amount has been credited in your wallet           08:59 PM, 25th Aug                   Khalid                   please check it           08:59 PM, 25th Aug                     fazila                    But i dont want it in my wallet , i cant it in my card           08:59 PM, 25th Aug                   Khali
 d                   No sorry Fazila           09:00 PM, 25th Aug                   Khalid                   Do you have any other inquiries that we can help with?           09:00 PM, 25th Aug                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:02 PM, 25th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4777841