Subject: Note Added - [#4746596] POC
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 20 Aug 2022 08:35:25 +0000

Hi ,    Abhilash Kuttalam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4746596    Subject:  POC   Requester: Noura Saad    Note Content:   <div dir="ltr">
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<a rel="noreferrer" id="OWAAM145071" href="mailto:[email-masked]">@Max Alqasar</a> please check and reply to all <span id="ms-outlook-ios-cursor"></span>
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<div style="direction:ltr">Regards,</div>
<div style="direction:ltr">Abhi</div>
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<div style="direction:ltr">Get <a href="https://aka.ms/qtex0l" rel="noreferrer">Outlook</a> for iOS</div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, August 19, 2022 12:50:53 AM<br>
<b>To:</b> Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4746596] - POC
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<div dir="ltr">Hi Team,<br>
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Problem Statement: Need POC<br>
Order Date : Aug 14, 2022<br>
Order ID: ​6161495987<br>
Store Code: ​Max60093<br>
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Assistance Required: Need Urgent POC<br>
Issue Description: The customer has contact us informing that he has not received the order, Kindly check and share with us the POC and customer ID.<br>
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Regards,</div>
<div dir="ltr">Khalid</div>
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<blockquote class="x_freshdesk_quote">On Thu, 18 Aug at 5:14 PM <span class="x_separator">
, Noura Saad &lt;[email-masked]&gt; wrote:
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نوره</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<b>Bot: </b>أهلا مرة أخرى!<br>
<b>Bot: </b>يرجى إدخال اسمك<br>
<b>Customer: </b>نوره<br>
<b>Bot: </b>مرحبًا ، ماذا تحتاج للمساعدة؟<br>
<b>Customer: </b>تحديث طلبك<br>
<b>Bot: </b>يرجى اختيار موقعك<br>
<b>Customer: </b>المملكة العربية السعودية<br>
<b>Bot: </b>يرجى إدخال رقم الطلب للمتابعة<br>
<b>Customer: </b>6161495987<br>
<b>Bot: </b>
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<div>حالة الطلب الخاص بك : Delivered </div>
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</strong>يما يلي مواعيد استلام طلبك:</div>
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<strong>الطلب المنزلي: </strong>7 to 9 أيام</div>
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</strong>يمكنك تتبع طلبك بسهولة <strong>من حسابي &gt; تاريخ الطلبات</strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</div>
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<b>Bot: </b>هل تمكنت من حل الاستعلام الخاص بك<br>
<b>Customer: </b>لا<br>
<b>Bot: </b>هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
<b>Customer: </b>Yes<br>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">05:00 PM, 18th Aug</div>
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Reenad</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>السلام عليكم نوره،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك ريناد. كيف يمكنني مساعدتك ؟</div>
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<div style="color:#999999; font-size:11px; clear:right">05:03 PM, 18th Aug</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نوره</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>انا طلبت واخترت الاستلام من الفرع وامس جاني بريد انو الطلب جاهز للاستلام حاليا. انا خارج الرياض ، اتفاجاء اليوم بريد انو تم استلام طلبك بنجاح وشكراً لي والرجاء قيمنا !!</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">05:04 PM, 18th Aug</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نوره</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>من استلم طلبي عني وانا خارج الرياض كيف سلموه لاحد بدون رقم طلب او فاتوره او وقم جوال مؤكد</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نوره</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>!</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">05:06 PM, 18th Aug</div>
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Reenad</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>دقيقة من فضلك ليتم التحقق<br>
إبقى معنا</div>
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<div style="color:#999999; font-size:11px; clear:right">05:07 PM, 18th Aug</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>ريناد</div>
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Reenad</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>دقيقة من فضلك ليتم التحقق<br>
إبقى معنا</div>
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<div style="color:#999999; font-size:11px; clear:right">05:09 PM, 18th Aug</div>
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Reenad</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>الطلب 6161495987 لم يتم استلامه من قبلكم؟</div>
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<div style="color:#999999; font-size:11px; clear:right">05:09 PM, 18th Aug</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نوره</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>6161495987</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">05:10 PM, 18th Aug</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نوره</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>هذا رقم طلبي</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نوره</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>لا مااستلمته</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نوره</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>اقولك انا برا الرياض</div>
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Reenad</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة</div>
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<div style="color:#999999; font-size:11px; clear:right">05:13 PM, 18th Aug</div>
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Reenad</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </div>
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<div style="color:#999999; font-size:11px; clear:right">05:13 PM, 18th Aug</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نوره</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>شكراً</div>
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Reenad</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>كان من دواعي سروري مساعدتكم. </div>
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<div style="color:#999999; font-size:11px; clear:right">05:14 PM, 18th Aug</div>
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<td style="text-align:center"><span style="font-size:13px; color:#999">View conversation in
<a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/609307358555011" rel="noreferrer" style="font-weight:500; color:#999; text-decoration:none">
Freshchat</a></span></td>
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