Subject: Ticket Assigned - Conversation with alaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Aug 2022 18:49:55 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alaa alaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alaa Bot:  Hi Alaa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartsa Bot:  Please enter your order number to continue Customer:  6162616412 Bot:    Your order status is : Verifying payment    If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506593120            10:42 PM, 19th Aug                     alaa                    Ok           10:42 PM, 19th Aug                     alaa                    6162616412  رقم الطلب           10:42 PM, 19th Aug                     alaa                    اريد تأكيد الدفع لاني لم ادخل الرقم OTP من البنك           10:42 PM, 19th Aug                     alaa                    مرحبا           10:43 PM, 19th Aug                   Khalid                   مرحبا علاء ,شكراً لتواصلك معنا. معك خالد           10:43 PM, 19th Aug                   Khalid                   لحظات من فضلك ليتم التحقق           10:43 PM, 19th Aug                     alaa                    اريد تأكيد الدفع           10:43 PM, 19th Aug                     alaa                    بالغلط لم يتم الدفع لاني لم ادخل OTP من البنك           10:44 PM, 19th Aug                   Khalid                   اعتذر منك اخي ولكن لا يمكننا تأكيد الدفع           10:45 PM, 19th Aug                   Khalid                   الرجاء الإنتظار حتى يتم التحقق او بإمكانك إنشاء طلب جديد           10:46 PM, 19th Aug                     alaa                    ولكن لا استطيع استخدام الكود مرة أخرى           10:46 PM, 19th Aug                     alaa                    لذلك ادريد تأكيد الدفع           10:46 PM, 19th Aug                     alaa                    اريد تأكيد الدفع           10:46 PM, 19th Aug                     alaa                    لاني لن استطيع استخدام الكود مرة أخرى           10:47 PM, 19th Aug                   Khalid                   في حال كانت قسيمة شرائية فسيتم تعويضك بأخرى           10:47 PM, 19th Aug                     alaa                    نعم           10:47 PM, 19th Aug                     alaa                    هي كوبون           10:47 PM, 19th Aug                     alaa                    هل ساستطيع استخدامها عل نفس الطلب مرة أخرى           10:48 PM, 19th Aug                   Khalid                   الرجاء الإنتظار لحين يتم الحتقق و الرجاء التواصل معنا مجدداً           10:48 PM, 19th Aug                     alaa                    أوك           10:48 PM, 19th Aug                   Khalid                   كان من دواعي سروري مساعدتكم.            10:49 PM, 19th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4750966