Subject: RE: Call back request - 3392193
From: Saeed Khawaldeh <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mario Hisham <[email-masked]>, Ali Mkhaimer <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Naif <[email-masked]>, Khalid Alamri <[email-masked]>
Date: Tue, 16 Aug 2022 14:16:07 +0000

Looping @Ali

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Apoorv Joshi [mailto:[email-masked]]
Sent: Tuesday, August 16, 2022 4:25 PM
To: Saeed Khawaldeh; Mario Hisham
Cc: escalations dxbteam; Naif; Khalid Alamri
Subject: Call back request - 3392193
Importance: High

Hi Team,

With reference to the ticket ID: 3392193

Customer reported to us that they lost their wallet and money to us in this case but later it was found that customer found their lost wallet and items at the Redtag store. The customer is asking Centrepoint to compensate her for the items and wallet which are not lost in Centrepoint store.

The case was escalated to Ritesh and customer was informed by store team that she has already found her lost wallet in the Red Tag store and for the other lost items she needs to contact them. We also informed them the same.

The customer is now coming again and is asking that we explain to them properly over a call. Customer contact number is +966503291291

Please contact this customer and assist to resolve it with them.

Thank you for your help!

Regards,
Apoorv