Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Aug 2022 09:18:22 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartsa Bot:  Please enter your order number to continue Customer:  6159706381 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966596229666            01:03 PM, 11th Aug                   Aya                   Hello Mourad, I 
 am Aya, thank you for contacting us. how may I help you today.           01:04 PM, 11th Aug                   Aya                   we can see that you have contacted us regarding your order 6159706381, so we will let you get in touch with the Sudia Support Team in order to be fully assisted.           01:04 PM, 11th Aug                     hi                    i need to raise a complaint           01:05 PM, 11th Aug                     hi                    I have made my order since last Friday           01:05 PM, 11th Aug                     hi                    and it was supposed to have it received on Sunday           01:05 PM, 11th Aug                   Khalid                   Hello Mourad, I am Khalid, thank you for contacting us. how may I help you today.           01:06 PM, 11th Aug                     hi                    Hi Khalid           01:07 PM, 11th Aug                     hi                    I  need to raise a complaint           01:07 PM, 11th Aug          
            hi                    I have made my order since last Friday           01:07 PM, 11th Aug                     hi                    and it was supposed to have it received on Sunday           01:07 PM, 11th Aug                   Khalid                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:07 PM, 11th Aug                     hi                    despite Sharing the location and details t your delivery guy , he didn't deliver it           01:08 PM, 11th Aug                   Khalid                   +966596229666 is this your contact No. ?           01:08 PM, 11th Aug                     hi                    on Last Monday I Placed a call with your customer service and they confirm that within two days it will be received           01:08 PM, 11th Aug                     hi                    yes this is my number           01:08 PM, 11th Aug                     hi                    on the next day Tuesday 
 I received Automatic call from you robotic call center to confirm the order           01:09 PM, 11th Aug                     hi                    I did too           01:09 PM, 11th Aug                     hi                    till moment I didn't get any call neither received my Order           01:09 PM, 11th Aug                   Khalid                   We sincerely apologize for any inconvenience caused,           01:10 PM, 11th Aug                   Khalid                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:10 PM, 11th Aug                   Khalid                   Do you have any other inquiries that we can help with?           01:10 PM, 11th Aug                     hi                    forgive me, but I heard the same apologizes without any serious action           01:10 PM, 11th Aug
                      hi                    no this is only my Inquiries which I have distributed to all your customer services channel           01:11 PM, 11th Aug                   Khalid                   I'm sorry to hear that           01:11 PM, 11th Aug                     hi                    here           01:11 PM, 11th Aug                     hi                    robotic call           01:11 PM, 11th Aug                     hi                    and telephonic conversation           01:11 PM, 11th Aug                   Khalid                   please consider this as a rare condition           01:11 PM, 11th Aug                   Khalid                   i will now raise it           01:12 PM, 11th Aug                     hi                    if my order was not delivered today, please cancel my order accordingly           01:12 PM, 11th Aug                     hi                    and I promise that We will not place any new order for Center point           01:12 PM, 1
 1th Aug                     hi                    We are going to online to make our life easy           01:13 PM, 11th Aug                   Khalid                   We sincerely apologize for any inconvenience caused,           01:13 PM, 11th Aug                     hi                    not to keep chasing to receive our order           01:13 PM, 11th Aug                     hi                    if i had the time to chase for this so I was able to go to your stores           01:13 PM, 11th Aug                     hi                    sorry for that           01:13 PM, 11th Aug                   Khalid                   Sure , we don't accept this delay           01:13 PM, 11th Aug                     hi                    I did not mean you in persona           01:13 PM, 11th Aug                     hi                    I am blaming Center point not yourself           01:14 PM, 11th Aug                   Khalid                   please allow me some time to raise your complain
 t now           01:14 PM, 11th Aug                     hi                    when I made the call before I gave the mobile number for your guy who asked for the locations           01:14 PM, 11th Aug                     hi                    ok feel free to rasie the complaint please           01:15 PM, 11th Aug                   Khalid                   Thank you for your patience           01:15 PM, 11th Aug                   Khalid                   Do you have any other inquiries that we can help with?           01:15 PM, 11th Aug                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:17 PM, 11th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4717780