Subject: Ticket Assigned - Conversation with ayesha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Aug 2022 16:53:34 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayesha ayesha                    Bot:  Hi again! Bot:  Please enter your name Customer:  ayesha Bot:  Hi Ayesha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additi
 onal 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:43 PM, 04th Aug                   Khalid                   Hi Ayesha, My name is Khalid .Thank you for contacting us. I will be happy to help you!           08:43 PM, 04th Aug                     ayesha                    Hi  my name Ayesha, I have an item for return and refund but still waiting for response           08:44 PM, 04th Aug                     ayesha                    My Order #6156286388           08:44 PM, 04th Aug                     ayesha           
          So would you please help me?           08:44 PM, 04th Aug                   Khalid                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:45 PM, 04th Aug                     ayesha                    Ok           08:45 PM, 04th Aug                   Khalid                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:46 PM, 04th Aug                     ayesha                    Ok           08:46 PM, 04th Aug                   Khalid                   Please note that we are already raised a ticket for you so please allow us some time           08:47 PM, 04th Aug                   Khalid                   Do you have any other inquiries that we can help with?           08:47 
 PM, 04th Aug                     ayesha                    How about my shukran piints? Can you check for me           08:47 PM, 04th Aug                   Khalid                   Sure, give me 1 minute to check           08:48 PM, 04th Aug                     ayesha                    I need to know if they been added to my account           08:48 PM, 04th Aug                     ayesha                    Ok           08:48 PM, 04th Aug                   Khalid                   Yes you have 47 pending points it will be credit after 14 days after receiving your order           08:49 PM, 04th Aug                   Khalid                   Do you have any other inquiries that we can help with?           08:49 PM, 04th Aug                     ayesha                    Not received yet           08:50 PM, 04th Aug                   Khalid                   Yes it will be credit after receiving           08:50 PM, 04th Aug                   Khalid                   Do you have any othe
 r inquiries that we can help with?           08:50 PM, 04th Aug                     ayesha                    More than 14 days i think , can you check when i remy items?           08:50 PM, 04th Aug                     ayesha                    Thanks           08:51 PM, 04th Aug                   Khalid                   You have already 187 points           08:51 PM, 04th Aug                     ayesha                    I have some thing else from home center are you same company?           08:52 PM, 04th Aug                   Khalid                   No we're different           08:52 PM, 04th Aug                     ayesha                    Ok then           08:52 PM, 04th Aug                     ayesha                    Bye           08:52 PM, 04th Aug                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:53 PM, 04th Aug                                          View conversation in Fre
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