Subject: Ticket Assigned - Conversation with sadaf
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Aug 2022 17:08:05 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sadaf sadaf                    Bot:  Hi again! Bot:  Please enter your name Customer:  sadaf Bot:  Hi Sadaf ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:53 PM, 03rd Aug                     sadaf                    Hello           08:56 PM, 03rd Aug                     sadaf                    Anyone there           08:56 PM, 03rd Aug                   Khalid                   Hi Sadaf, My name is Khalid .Thank you for contacting us. I will be happy to help you!           08:56 PM, 03rd Aug                     sadaf                    Hello I had requested for return and till now nothing has been done. I have to go on a vacation. I contacted so many times but no response and action been taken. No one is coming to pick up the parcel. And I have been told since I ordered online I can’t return it in store.           08:56 PM, 03rd Aug                     sadaf                    Can you please help           08:57 PM, 03rd Aug                     sadaf                    Hello           08:58 PM, 03rd Aug                   Khalid                   Could you please share your order number so that I can assist you further?           08:59 PM, 03rd Aug                     sadaf                    Wait           09:00 PM, 03rd Aug                     sadaf                    615721230           09:01 PM, 03rd Aug                     sadaf                    6157213230           09:02 PM, 03rd Aug                     sadaf                    2nd one is order number           09:02 PM, 03rd Aug                   Khalid                   please note that return takes from 2-5 working days           09:02 PM, 03rd Aug                   Khalid                   Do you have any other inquiries that we can help with?           09:03 PM, 03rd Aug                     sadaf                    Yes. Agreed but once the pick up guy came and I wasn’t home. I told him I’m at office at that time but he didn’t come and I was actually on the way home and 5 min away I asked him to wait but he left and now says he can’t come before company makes request again           09:04 PM, 03rd Aug                   Khalid                   We sincerely apologize for any inconvenience caused,           09:06 PM, 03rd Aug                   Khalid                   Please allow us time to contact our courier partner           09:06 PM, 03rd Aug                   Khalid                   Do you have any other inquiries that we can help with?           09:07 PM, 03rd Aug                     sadaf                    Pls do it quick. I am going on vacation           09:07 PM, 03rd Aug                   Khalid                   Sure i will           09:07 PM, 03rd Aug                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:07 PM, 03rd Aug                     sadaf                    Thanks           09:07 PM, 03rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4688260