Subject: Ticket Assigned - Conversation with isabel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jul 2022 17:03:10 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with isabel isabel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  isabel Bot:  Hi Isabel ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0583022509            08:54 PM, 14th Jul                   Khalid                   Hi Isabel, My name is Khalid .Thank you for contacting us. I will be happy to help you!           08:55 PM, 14th Jul                     isabel                    Hi Khalid, i would like to return my item. Please assist           08:55 PM, 14th Jul                   Khalid                   Sure           08:55 PM, 14th Jul                   Khalid                   Could you please share your order number so that I can assist you further?           08:55 PM, 14th Jul                     isabel                    number 6154927284           08:57 PM, 14th Jul                   Khalid                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:58 PM, 14th Jul                     isabel                    Thank you           08:58 PM, 14th Jul                   Khalid                   Please not this item is not returnable           08:59 PM, 14th Jul                   Khalid                   Is there any issue with the item?           08:59 PM, 14th Jul                     isabel                    Why? It's very small for my son           08:59 PM, 14th Jul                     isabel                    The item said its for 2-3yrs old but still doesn't fit my 1.5 yr old           09:00 PM, 14th Jul                   Khalid                   We sincerely apologize for any inconvenience caused, i will raise a return request for you then           09:00 PM, 14th Jul                     isabel                    Thank you very much.           09:01 PM, 14th Jul                   Khalid                   Return request has been made for you           09:01 PM, 14th Jul                   Khalid                   Do you have any other inquiries that we can help with?           09:01 PM, 14th Jul                     isabel                    That's all. Thank you so much for your help           09:02 PM, 14th Jul                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:02 PM, 14th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4619024