Subject: Ticket Assigned - Conversation with sohayb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jul 2022 17:45:20 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sohayb sohayb                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sohayb Bot:  Hi Sohayb ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6155061908 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555607688            09:39 PM, 13th Jul                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           09:40 PM, 13th Jul                     sohayb                    Hi khalid           09:40 PM, 13th Jul                     sohayb                    My order should be delivered yesterday           09:40 PM, 13th Jul                     sohayb                    Then I received a txt message saying that I did not respond           09:40 PM, 13th Jul                   Khalid                   +966555607688 is this your phone No.?           09:40 PM, 13th Jul                     sohayb                    Which is not true I never received any calls from the delivery representative           09:41 PM, 13th Jul                     sohayb                    Yes           09:41 PM, 13th Jul                   Khalid                   We sincerely apologize for any inconvenience caused,           09:41 PM, 13th Jul                     sohayb                    What exactly is happening?           09:42 PM, 13th Jul                   Khalid                   Please note that delivery takes from 5-7 working days but the delayed because Eid season           09:42 PM, 13th Jul                   Khalid                   and your delivery will deliver to you ASAP           09:42 PM, 13th Jul                   Khalid                   A request will be submitted to the concerned authorities To deliver the order as soon as possible           09:42 PM, 13th Jul                   Khalid                   Do you have any other inquiries that we can help with?           09:42 PM, 13th Jul                     sohayb                    Well yesterday they’re accusing me of not responding           09:42 PM, 13th Jul                   Khalid                   Please ignore that message           09:43 PM, 13th Jul                     sohayb                    Yes           09:43 PM, 13th Jul                     sohayb                    Which company is delivering the package           09:43 PM, 13th Jul                     sohayb                    ?           09:43 PM, 13th Jul                   Khalid                   LMG           09:43 PM, 13th Jul                     sohayb                    So when exactly am I getting my order?           09:43 PM, 13th Jul                   Khalid                   i cannot give you a date because the order with the courier           09:44 PM, 13th Jul                   Khalid                   A request will be submitted to the concerned authorities To deliver the order as soon as possible           09:44 PM, 13th Jul                   Khalid                   Do you have any other inquiries that we can help with?           09:44 PM, 13th Jul                     sohayb                    Thank you           09:44 PM, 13th Jul                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:45 PM, 13th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4615738