Subject: Ticket Assigned - Conversation with shahid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jul 2022 16:10:11 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shahid shahid                    Bot:  Hi again! Bot:  Please enter your name Customer:  shahid Bot:  Hi Shahid ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6154110580 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you! Customer:  Hi, my order status in applicati
 on is still under processing... Its already delivered... Order no. 6154110580 Agent:  Please note that order has been updated in our system Agent:  it will update in your application soon Agent:  Do you have any other inquiries that we can help with? Customer:  But I am planning to return the item. As I have ordered the wrong size. Would you please help me raisinh a return request for this item Customer:  Raising* Agent:  Sure Agent:  please share with me the item's name Customer:  Thank you. I appreciate that. Customer:  Ok 1min Agent:  You are more than welcome Customer:  Sustainable Iconic Solid Flexi Waist Pants With Buttoned Hems... Agent:  i raised a return a request for you Agent:  Do you have any other inquiries that we can help with? Customer:  Thank you so much... I really appreciate your kind support ? Customer:  No thats all. Thanks again. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent 
 [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shahid Bot:  Hi Shahid ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6154110580 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:03 PM, 13th Jul                   Khalid                   Hi , My name is Khalid
  .Thank you for contacting us. I will be happy to help you!           08:04 PM, 13th Jul                   Khalid                   Are you contacting us regarding your order 6154110580?           08:04 PM, 13th Jul                     shahid                    Hi, yes. None of the agents has come to pick the item.           08:04 PM, 13th Jul                   Khalid                   Please note that collect orders takes normally from 3-5 working days but our courier partner was delayed because the eid season           08:07 PM, 13th Jul                   Khalid                   so please allow us some time to reach you           08:07 PM, 13th Jul                   Khalid                   Do you have any other inquiries that we can help with?           08:07 PM, 13th Jul                     shahid                    Ohk. Thanks. ?           08:07 PM, 13th Jul                     shahid                    Thats all. Thank you.           08:07 PM, 13th Jul                   Khali
 d                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:09 PM, 13th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4615407