Subject: Ticket Assigned - Conversation with deepak
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jul 2022 13:40:07 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with deepak deepak                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  deepak Bot:  Hi Deepak ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6154810364 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0595021910 Bot:  Please wait while we transfer you to an agent Customer:  OkY Customer:  I want to cancel my order since its taking too long Agent:  Hi Deepak ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you. Customer:  Hi Customer:  I want to cancel my order since its taking too long Agent:  We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you. Customer:  Ok Agent:  We see that you have placed your order on Jul 7, 2022. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection. However If you're still looking for cancellation process we would inform you that we wont be able to cancel your order in the meantime you can cancel your order by refused collection from the store and it will be cancelled within 14 days and the refund will be initiated to the same very soon Agent:  We appreciate your understanding and cooperation with us Customer:  How to cancel this order Agent:  As per the status, the order is in transit to the store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days. Agent:  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy. Customer:  Okay Agent:  Is there anything else I can help you with? Customer:  After collecting if i want to return Means .. i can return right Customer:  If i wanna return means after collecting what's the procedure ? Agent:  In the meantime, an exchange is not available at www.Centrepoint.com. You can return online purchases through the below three channels: - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Centrepoint) store across the KSA. Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the KSA. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  deepak Bot:  Hi Deepak ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6154810364 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:36 PM, 13th Jul                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           05:37 PM, 13th Jul                     deepak                    Hi           05:37 PM, 13th Jul                     deepak                    I wanna return 6154810364this order           05:37 PM, 13th Jul                     deepak                    Just now i took it from store           05:37 PM, 13th Jul                   Khalid                   are you asking about your order's 6154810364 status?           05:37 PM, 13th Jul                     deepak                    The size is small fpr my baby           05:37 PM, 13th Jul                   Khalid                   You can return it to the store           05:37 PM, 13th Jul                     deepak                    Ok how i will get my money ?           05:38 PM, 13th Jul                     deepak                    By cash or to the credit card itself ?           05:38 PM, 13th Jul                   Khalid                   To your credit card           05:38 PM, 13th Jul                   Khalid                   Do you have any other inquiries that we can help with?           05:38 PM, 13th Jul                     deepak                    How many days it will take           05:39 PM, 13th Jul                   Khalid                   from 7-14 working days           05:39 PM, 13th Jul                   Khalid                   Do you have any other inquiries that we can help with?           05:39 PM, 13th Jul                     deepak                    Ntg thanks           05:39 PM, 13th Jul                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:39 PM, 13th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4614827