Subject: Ticket Assigned - Conversation with taheer shaik
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jul 2022 17:08:30 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with taheer shaik taheer shaik                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  taheer shaik Bot:  Hi Taheer Shaik ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6153730132 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter yo
 ur email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530398188 Bot:  Please wait while we transfer you to an agent Agent:  Hi , My name is Abdulrahman .Thank you for contacting us. I will be happy to help you! Customer:  Ok Customer:  When did i able to pickup my order? Agent:  We would like to inform you that store pick-up orders are usually delivered to stores and ready for pickup within 2-7 working days. You will receive an SMS and email when your order is ready for pickup. Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  When did i able to pickup my
  order? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  taheer shaik Bot:  Hi Taheer Shaik ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6153730132 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:59 PM, 10th Jul                     taheer shaik                    Ok           08:59 PM, 10th Jul                   Khalid                   Hi , My name is Khalid .Thank you fo
 r contacting us. I will be happy to help you!           09:01 PM, 10th Jul                   Khalid                   Hi, I'm not getting a response from you. Are we still connected?           09:02 PM, 10th Jul                     taheer shaik                    Yess           09:04 PM, 10th Jul                     taheer shaik                    Still i didn't get any update about my order           09:04 PM, 10th Jul                   Khalid                   Please allow me a moment to check this for you.           09:04 PM, 10th Jul                   Khalid                   Please note that your order is ready for pick up           09:05 PM, 10th Jul                   Khalid                   Do you have any other inquiries that we can help with?           09:06 PM, 10th Jul                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:08 PM, 10th Jul                                          View
  conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4606772