Subject: Ticket Assigned - Conversation with abdul rahman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jul 2022 16:00:14 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul rahman abdul rahman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul rahman Bot:  Hi Abdul Rahman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6154364106 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your n
 umber Customer:  0580503768            07:53 PM, 10th Jul                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           07:54 PM, 10th Jul                   Khalid                   Hi, I'm not getting a response from you. Are we still connected?           07:55 PM, 10th Jul                     abdul rahman                    Actually I request to return 2 items. And I received mail from Aramex for the confirmation today, but no one came to collect.           07:55 PM, 10th Jul                     abdul rahman                    How to return the items and get refund amount.           07:56 PM, 10th Jul                     abdul rahman                             07:56 PM, 10th Jul                   Khalid                   Please note the return takes from 2-5 working days           07:56 PM, 10th Jul                     abdul rahman                    Here is the email screenshot from Aramex.           07:56 
 PM, 10th Jul                   Khalid                   or you can return the items to the nearest store           07:56 PM, 10th Jul                   Khalid                   Do you have any other inquiries that we can help with?           07:56 PM, 10th Jul                     abdul rahman                    Yes, I understand but in email it's mentioned a person will come today. That's why I am asking.           07:58 PM, 10th Jul                   Khalid                   We sincerely apologize for any inconvenience caused,           07:58 PM, 10th Jul                   Khalid                   Please allow us some time to collect           07:58 PM, 10th Jul                     abdul rahman                    Shall I go directly to the store? Where I collect the material.?           07:58 PM, 10th Jul                   Khalid                   or you can contact aramex directly           07:59 PM, 10th Jul                     abdul rahman                    Fine No issue.      
      07:59 PM, 10th Jul                   Khalid                   Do you have any other inquiries that we can help with?           07:59 PM, 10th Jul                     abdul rahman                    Ok Thanks.           07:59 PM, 10th Jul                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:59 PM, 10th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4606686