Subject: Ticket Assigned - Conversation with shinal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jul 2022 14:38:26 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shinal shinal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shinal Bot:  Hi Shinal ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966550303881            06:24 PM, 10th Jul                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           06:24 PM, 10th Jul                     shinal                    Hello sir           06:25 PM, 10th Jul                     shinal                    My order number is           06:25 PM, 10th Jul                     shinal                    6151443584           06:26 PM, 10th Jul                     shinal                    Before 2 weeks the product was returned           06:26 PM, 10th Jul                     shinal                    It was a perfume I ordered for mount blank and i got another           06:26 PM, 10th Jul                     shinal                    Now you are saying that the product is non returnable           06:27 PM, 10th Jul                     shinal                    Can i get the reply           06:27 PM, 10th Jul                   Khalid                   Could you please provide the return slip?           06:28 PM, 10th Jul                     shinal                    I didn’t get the return slip           06:29 PM, 10th Jul                     shinal                    One of your agent came to me and collected that           06:29 PM, 10th Jul                   Khalid                   Did you return the item with another return request?           06:29 PM, 10th Jul                     shinal                    No           06:30 PM, 10th Jul                   Khalid                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:30 PM, 10th Jul                     shinal                    6151443584Order number           06:30 PM, 10th Jul                   Khalid                   Do you have any other inquiries that we can help with?           06:30 PM, 10th Jul                     shinal                    I contacted you twice you told me that it will be cleared with 2 days           06:30 PM, 10th Jul                     shinal                    Bow it is more than 2weeks           06:31 PM, 10th Jul                   Khalid                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:31 PM, 10th Jul                   Khalid                   Do you have any other inquiries that we can help with?           06:31 PM, 10th Jul                     shinal                    I really dont have any other inquiries           06:31 PM, 10th Jul                     shinal                    First ofall clear this problem           06:32 PM, 10th Jul                     shinal                    Just tell me what to do           06:32 PM, 10th Jul                   Khalid                   please allow us some time so we can work on this and do the needful.           06:33 PM, 10th Jul                     shinal                    Sir i gave you 2 weeks and i made 2 calls           06:33 PM, 10th Jul                     shinal                    Untill now I didn’t received any message from your side           06:33 PM, 10th Jul                     shinal                    It’s really disappointing           06:34 PM, 10th Jul                     shinal                    Now the product is with you the money is also with you           06:35 PM, 10th Jul                   Khalid                   We sincerely apologize for any inconvenience caused, that's why i asked you to allow me some time to forward this to the concerned team           06:35 PM, 10th Jul                   Khalid                   Do you have any other inquiries that we can help with?           06:35 PM, 10th Jul                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:38 PM, 10th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4606531