Subject: Note Added - [#4604656] Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jul 2022 09:52:55 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4604656    Subject:  Conversation with hello   Requester: nawal ansari here    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Gaurav/Nisha,</div>
<div><br></div>
<div dir="ltr">Kindly approve the request so that we could update the Delivered status.</div>
<div><br></div>
<div dir="ltr">Moreover, kindly share the Date and Timestamp for the same.</div>
<div><br></div>
<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/315695" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/315695</a></span>
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<div><strong><br></strong></div>
<div><strong>Thanks and Regards,</strong></div>
<div><br></div>
<div>
<strong>Saurabh Deo,</strong><span style="font-family: tahoma, sans-serif"><strong> </strong>Technical Engineer</span>
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<div><a href="https://www.getfareye.com/" rel="noreferrer" target="">FarEye - Enabling Digital Logistics</a></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 10 Jul at  3:13 PM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi Team,<br><br>Problem Statement: Updating Delivery order status<br><br>Order Date: Jul 4, 2022<br>Order ID: 6154085428<br>Tracking ID: LM598278218<br><br>Assistance Required: Mark the order as picked up.<br>The customer confirmed to us that she has received the order. kindly update the order status, So the customer will be able to create a return request and follow up for the same.<br><br>Regards,<br>Khalid</div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sat, 9 Jul at  7:26 PM
                            <span class="separator">,  nawal ansari here &lt;[email-masked]&gt;  wrote:
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">hello</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left">
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<b>Bot: </b> Hi again!<br><b>Bot: </b> Please enter your name<br><b>Customer: </b> hello<br><b>Bot: </b> Hi Hello ,what do you need help with?<br><b>Customer: </b> How can I return my order?<br><b>Bot: </b> Please choose your location<br><b>Customer: </b> Saudi Arabia<br><b>Bot: </b> </div>
<div>Want to return something?  You can do it in 3 easy ways.</div>
<div></div>
<div></div>
<div>1.You can request a return online. Go to order history in “My Account”.</div>
<div>2.You can return an item in one of our nearest store. </div>
<div>3.You can contact our customer support to place a return request.</div>
<div>
<br><br>For more details, go to <a target="_blank" href="https://helpsa.centrepointstores.com/en/support/solutions/folders/44001185915" rel="noreferrer">Returns Process</a> under Help Centre.</div>
<br><b>Bot: </b> Was I able to resolve your query?<br><b>Customer: </b> No<br><b>Bot: </b> Would you like to still talk to one of our agent?<br><b>Customer: </b> Yes<br><div></div>
</div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">07:20 PM, 09th Jul</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">hello</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Ok</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">07:20 PM, 09th Jul</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!</div></div>        <div style="color: #999999;font-size: 11px;clear: right">07:20 PM, 09th Jul</div>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">hello</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Assalamualaiku</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">07:20 PM, 09th Jul</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Wa Alaiikum assalam</div></div>        <div style="color: #999999;font-size: 11px;clear: right">07:21 PM, 09th Jul</div>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">hello</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>I have received my order but still it is not showing delivered</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">07:21 PM, 09th Jul</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Could you please share your order number so that I can assist you further?</div></div>        <div style="color: #999999;font-size: 11px;clear: right">07:21 PM, 09th Jul</div>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">hello</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>6154085428</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">07:22 PM, 09th Jul</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>We sincerely apologize for any inconvenience caused, <br><br>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br><br>We request you to please allow us some time so we can work on this and do the needful.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">07:22 PM, 09th Jul</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Do you have any other inquiries that we can help with?</div></div>        <div style="color: #999999;font-size: 11px;clear: right">07:22 PM, 09th Jul</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">hello</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Yes</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">07:22 PM, 09th Jul</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Sure</div></div>        <div style="color: #999999;font-size: 11px;clear: right">07:23 PM, 09th Jul</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">hello</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>I want to return 1 item</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">07:23 PM, 09th Jul</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Please provide me the full name of the item</div></div>        <div style="color: #999999;font-size: 11px;clear: right">07:23 PM, 09th Jul</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>You can return the products within 14 days through one of the following options:<br><br>1- You can book your return online by logging into your account and going to order history and then clicking on “Order Number” from this page (<a href="https://www.centrepointstores.com/" rel="noreferrer">https://www.centrepointstores.com/</a>), and selecting the products you want to return.<br><br>2- You can visit the nearest branch of (Centerpoint) and return the product to the branch.<br><br>3- You can provide us with the full name of the products and the order number in order to create a return request from us.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">07:24 PM, 09th Jul</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">hello</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Sustainable slim fit shirt with mandarin check</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">07:24 PM, 09th Jul</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">hello</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>By splash</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">07:24 PM, 09th Jul</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">hello</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Can i returt in nearest centrepoint???</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">07:25 PM, 09th Jul</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Yes you can</div></div>        <div style="color: #999999;font-size: 11px;clear: right">07:25 PM, 09th Jul</div>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">hello</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Return*</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">07:25 PM, 09th Jul</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>and i will raise a request to update your order status</div></div>        <div style="color: #999999;font-size: 11px;clear: right">07:26 PM, 09th Jul</div>
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<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Do you have any other inquiries that we can help with?</div></div>        <div style="color: #999999;font-size: 11px;clear: right">07:26 PM, 09th Jul</div>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">hello</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Ok thank u so much</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">07:26 PM, 09th Jul</div>    </td>
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<tr></tr>
<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px">
<div>It was a pleasure to assist you. Thank you for shopping with us.</div>
<div>Have a wonderful day.</div>
</div>        <div style="color: #999999;font-size: 11px;clear: right">07:26 PM, 09th Jul</div>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">hello</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/H.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Ur welcome</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">07:26 PM, 09th Jul</div>    </td>
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</table>    </td>  </tr>  <tr>    <td>      <table style="margin:10px auto;padding:0 20px;font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;color:#333;line-height:1.4;margin: 0px;min-width: 100%">        <tbody>
<tr><td style="text-align: center"><span style="font-size: 13px; color: #999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/592813564973883" style="font-weight: 500; color: #999; text-decoration: none" rel="noreferrer">Freshchat</a></span></td></tr>      </tbody>
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