Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jul 2022 15:26:51 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:20 PM, 09th Jul                     hello                    Ok           07:20 PM, 09th Jul                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           07:20 PM, 09th Jul                     hello                    Assalamualaiku           07:20 PM, 09th Jul                   Khalid                   Wa Alaiikum assalam           07:21 PM, 09th Jul                     hello                    I have received my order but still it is not showing delivered           07:21 PM, 09th Jul                   Khalid                   Could you please share your order number so that I can assist you further?           07:21 PM, 09th Jul                     hello                    6154085428           07:22 PM, 09th Jul                   Khalid                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:22 PM, 09th Jul                   Khalid                   Do you have any other inquiries that we can help with?           07:22 PM, 09th Jul                     hello                    Yes           07:22 PM, 09th Jul                   Khalid                   Sure           07:23 PM, 09th Jul                     hello                    I want to return 1 item           07:23 PM, 09th Jul                   Khalid                   Please provide me the full name of the item           07:23 PM, 09th Jul                   Khalid                   You can return the products within 14 days through one of the following options:  1- You can book your return online by logging into your account and going to order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/), and selecting the products you want to return.  2- You can visit the nearest branch of (Centerpoint) and return the product to the branch.  3- You can provide us with the full name of the products and the order number in order to create a return request from us.           07:24 PM, 09th Jul                     hello                    Sustainable slim fit shirt with mandarin check           07:24 PM, 09th Jul                     hello                    By splash           07:24 PM, 09th Jul                     hello                    Can i returt in nearest centrepoint???           07:25 PM, 09th Jul                   Khalid                   Yes you can           07:25 PM, 09th Jul                     hello                    Return*           07:25 PM, 09th Jul                   Khalid                   and i will raise a request to update your order status           07:26 PM, 09th Jul                   Khalid                   Do you have any other inquiries that we can help with?           07:26 PM, 09th Jul                     hello                    Ok thank u so much           07:26 PM, 09th Jul                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:26 PM, 09th Jul                     hello                    Ur welcome           07:26 PM, 09th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4604656