Subject: Ticket Assigned - Conversation with fiza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jul 2022 15:37:52 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fiza fiza                    Bot:  Hi again! Bot:  Please enter your name Customer:  fiza Bot:  Hi Fiza ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-1
 5 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:29 PM, 08th Jul                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           07:30 PM, 08th Jul                     fiza                    hi           07:30 PM, 08th Jul                     fiza                    I have one problem I use my credit in my one order        
    07:30 PM, 08th Jul                     fiza                             07:30 PM, 08th Jul                     fiza                    but still my credit is not returned in my wallet           07:31 PM, 08th Jul                     fiza                             07:31 PM, 08th Jul                     fiza                    my wallet is still empty           07:31 PM, 08th Jul                     fiza                    not refund my wallet money           07:31 PM, 08th Jul                   Khalid                   Could you please share your order number so that I can assist you further?           07:32 PM, 08th Jul                     fiza                             07:33 PM, 08th Jul                     fiza                    this is my order no           07:33 PM, 08th Jul                   Khalid                   did you check your account that link with [email-masked]?           07:35 PM, 08th Jul                     fiza                    ys           07:35 PM,
  08th Jul                     fiza                    still not received my wallet credit           07:35 PM, 08th Jul                     fiza                    my wallet is empty as I show u           07:36 PM, 08th Jul                   Khalid                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:36 PM, 08th Jul                   Khalid                   Do you have any other inquiries that we can help with?           07:36 PM, 08th Jul                     fiza                    no           07:36 PM, 08th Jul                     fiza                    thnx alot           07:36 PM, 08th Jul                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:37
  PM, 08th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4602863