Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jul 2022 17:58:22 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6153720295 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0560565741            09:40 PM, 07th Jul                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           09:41 PM, 07th Jul                     hi                    I have placed an order with wrong phone number           09:42 PM, 07th Jul                     hi                    And called u so many times           09:42 PM, 07th Jul                     hi                    To correcr the error but the status is delivery failed after the call!!!           09:42 PM, 07th Jul                     hi                    That means you did not correct the error for the shipping company!!!!           09:43 PM, 07th Jul                     hi                    Now i would like to cancel the order and refund my payments as i will leave the country after 2 hours           09:44 PM, 07th Jul                     hi                    Please help me to cancel and refund           09:44 PM, 07th Jul                     hi                    ?           09:46 PM, 07th Jul                   Khalid                   We sincerely apologize for any inconvenience caused,           09:46 PM, 07th Jul                   Khalid                   Please note that we already update your No. to the courier partner but it may not updated yet by them           09:47 PM, 07th Jul                   Khalid                   we will contact them again to update it           09:47 PM, 07th Jul                   Khalid                   Do you have any other inquiries that we can help with?           09:47 PM, 07th Jul                     hi                    Do NOT update the number           09:47 PM, 07th Jul                     hi                    As i told u i will be out of country after 2 hours           09:48 PM, 07th Jul                     hi                    There is no time           09:48 PM, 07th Jul                   Khalid                   Ok sorry to hear that           09:48 PM, 07th Jul                     hi                    Just help me to cancel and refund ASAP           09:48 PM, 07th Jul                   Khalid                   This order cannot be canceled as it has already been shipped from our warehouse. To cancel this order and receive your refund, kindly refuse the delivery when the courier partner contacts you. Once the items are received back to our warehouse, your order will be canceled and your refund processed.           09:48 PM, 07th Jul                   Khalid                   Do you have any other inquiries that we can help with?           09:48 PM, 07th Jul                     hi                    Dear           09:49 PM, 07th Jul                     hi                    Try to understand me           09:49 PM, 07th Jul                   Khalid                   I do           09:49 PM, 07th Jul                   Khalid                   but i cannot cancel the order from my side           09:50 PM, 07th Jul                     hi                    I will be out of country.. How can they reach me so i can refuse the order?           09:50 PM, 07th Jul                     hi                    So i lost my money?           09:50 PM, 07th Jul                     hi                    Try to reach landmark to return it back           09:50 PM, 07th Jul                   Khalid                   if you didin't answer the courier partner he will return your items to the warehouse           09:50 PM, 07th Jul                     hi                    Then it would be canceled?           09:51 PM, 07th Jul                   Khalid                   Yes           09:51 PM, 07th Jul                   Khalid                   Do you have any other inquiries that we can help with?           09:51 PM, 07th Jul                     hi                    How it takes to be refund after they return the order to warehouse?           09:52 PM, 07th Jul                   Khalid                   it will takes from 7-14 working days           09:53 PM, 07th Jul                   Khalid                   Do you have any other inquiries that we can help with?           09:53 PM, 07th Jul                     hi                    شكرا           09:55 PM, 07th Jul                   Khalid                   كان من دواعي سروري مساعدتكم.            09:58 PM, 07th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4599824