Subject: Ticket Assigned - Conversation with hassan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jul 2022 14:15:59 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hassan hassan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hassan Bot:  Hi Hassan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6153227202 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0598282340 Bot:  Please wait while we transfer you to an agent Agent:  Hi Dear Customer, My name is Reenad .Thank you for contacting us. I will be happy to help you! Customer:  Hi, we missed you! We were unable to deliver your order 6153227202 on 2022-07-04 20:33:54, reason: Future Date Delivery. We'll make another delivery attempt soon. Click to give feedback https://tracking.fareye.co/tracking?dcBGlvs7AiC7XhkeSe4F632QaToDMy+3435DJZOtYFQ=#/ Stay Happy! Customer:  Yesterday, I git this SMS Customer:  But no one actually has contacted me for delivery Customer:  So I expected someone today to deliver, but no one did or have contacted me arrange delivery Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (+966598282340).  We request you to please confirm if this is your correct contact number, if so, please share with us a suitable time to contact you. If not, please share with us your correct contact number so that we can arrange the delivery for you accordingly. Customer:  The number is correct Customer:  But indeed, no one contacted me yesterday Customer:  Thanks anyway Agent:  We sincerely apologize for any inconvenience caused, Agent:  Please note that the order is delivered three times in three different days, please wait and they will contact you again to deliver it Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  hassan Bot:  Hi Hassan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:00 PM, 06th Jul                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           06:01 PM, 06th Jul                     hassan                    Hi           06:02 PM, 06th Jul                     hassan                    I got my order today           06:02 PM, 06th Jul                     hassan                    I ordered two baby perfumes           06:02 PM, 06th Jul                     hassan                    One of them is Ok           06:02 PM, 06th Jul                     hassan                    But the second one is broken           06:02 PM, 06th Jul                     hassan                             06:03 PM, 06th Jul                     hassan                             06:03 PM, 06th Jul                     hassan                    Order#6153227202           06:04 PM, 06th Jul                   Khalid                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:08 PM, 06th Jul                   Khalid                   We sincerely apologize for any inconvenience caused,           06:11 PM, 06th Jul                   Khalid                   Please note that i raised a return request for you and the courier partner will contact you within 2-5 working days           06:12 PM, 06th Jul                   Khalid                   Do you have any other inquiries that we can help with?           06:12 PM, 06th Jul                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:14 PM, 06th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4593055