Subject: Ticket Assigned - Conversation with randa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jul 2022 17:45:49 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with randa randa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  randa Bot:  Hi Randa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6149383568 Bot:    Your order status is : Returned    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531336173            09:31 PM, 04th Jul                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           09:32 PM, 04th Jul                     randa                    Ok first of all I ordered my order and WhenI went to recieve it 1 day ago they said if I’d still not delivered           09:33 PM, 04th Jul                     randa                    It is *           09:34 PM, 04th Jul                     randa                    And they returned my order because I didn’t go to recieve it           09:35 PM, 04th Jul                   Khalid                   Could you please share your order number so that I can assist you further?           09:35 PM, 04th Jul                     randa                    6149383568           09:37 PM, 04th Jul                   Khalid                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:38 PM, 04th Jul                     randa                    Ok           09:39 PM, 04th Jul                   Khalid                   We sincerely apologize for any inconvenience caused,           09:39 PM, 04th Jul                   Khalid                   please note that we have refunded the amount back to your bank it will be appear within 7-14 working days           09:40 PM, 04th Jul                   Khalid                   Do you have any other inquiries that we can help with?           09:40 PM, 04th Jul                     randa                    I wanna know why my order was returned?           09:41 PM, 04th Jul                   Khalid                   we can store the order for 14 days then automatically the order will be returned to the warehouse           09:43 PM, 04th Jul                   Khalid                   Do you have any other inquiries that we can help with?           09:43 PM, 04th Jul                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:45 PM, 04th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4583116