Subject: Ticket Assigned - Conversation with rida ibrahim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jun 2022 18:23:17 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rida ibrahim rida ibrahim                    Bot:  Hi again! Bot:  Please enter your name Customer:  rida ibrahim Bot:  Hi Rida Ibrahim ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581767703 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. This is Saud How may I help you? Agent:   I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  rida ibrahim Bot:  Hi Rida Ibrahim ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:14 PM, 09th Jun                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           10:14 PM, 09th Jun                     rida ibrahim                    Hi           10:14 PM, 09th Jun                     rida ibrahim                    Its been more than a month now           10:14 PM, 09th Jun                     rida ibrahim                    But i haven’t received my refund for the returned item           10:15 PM, 09th Jun                   Khalid                   Could you please share your order number so that I can assist you further?           10:15 PM, 09th Jun                     rida ibrahim                    Wait a moment           10:15 PM, 09th Jun                   Khalid                   Sure           10:16 PM, 09th Jun                     rida ibrahim                    6139837148           10:16 PM, 09th Jun                     rida ibrahim                    Here you go           10:16 PM, 09th Jun                   Khalid                   Please note that we have refunded the amount in 5/26/22 and it will appear to in your credit within 14-28 working days           10:18 PM, 09th Jun                   Khalid                   Do you have any other inquiries that we can help with?           10:18 PM, 09th Jun                     rida ibrahim                    Are you sure?? Because it been more than 14 to 28 days now           10:20 PM, 09th Jun                   Khalid                   Yes i'm sure please note that we have processed the refund in 5/26/22           10:20 PM, 09th Jun                   Khalid                   Do you have any other inquiries that we can help with?           10:20 PM, 09th Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:22 PM, 09th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4476454