Subject: Ticket Assigned - Conversation with suleman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jun 2022 18:14:26 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suleman suleman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  suleman Bot:  Hi Suleman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6147481818 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  572388790 Bot:  Please wait while we transfer you to an agent Agen
 t:  Hi Suleman, thank you for getting in touch with us, my name is Nihal May i know how i can help you? Customer:  hi Nihal Customer:  I'm waiting for my shipment. still I didn't receive it yet Customer:  could you please check what's the issue Agent:  Could you please share your order number so that I can assist you further? Customer:  6147481818 Agent:  the order on its way, if you didn't get the order within 24 hours, please contact us again Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing yo
 ur question. Customer:  6147481818 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  suleman Bot:  Hi Suleman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6147481818 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your qu
 ery? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:04 PM, 09th Jun                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           10:05 PM, 09th Jun                     suleman                    Hi Khalid           10:05 PM, 09th Jun                     suleman                    could you please check my order           10:05 PM, 09th Jun                     suleman                    why it's still not delivered           10:05 PM, 09th Jun                     suleman                    I'm waiting from June 3           10:06 PM, 09th Jun                   Khalid                   Could you please share your order number so that I can assist you further?           10:06 PM, 09th Jun                     suleman                    6147481818           10:06 PM, 09th Jun                   Khalid                   +966572388790 is this your phone number?       
     10:07 PM, 09th Jun                     suleman                    yes           10:07 PM, 09th Jun                   Khalid                   Please note the delivery timeframe 4-7           10:10 PM, 09th Jun                   Khalid                   Do you have any other inquiries that we can help with?           10:10 PM, 09th Jun                     suleman                    4-7 Days?           10:10 PM, 09th Jun                   Khalid                   sorry 4-7 working days           10:11 PM, 09th Jun                   Khalid                   Do you have any other inquiries that we can help with?           10:11 PM, 09th Jun                     suleman                    do you have any policy not to deliver order after 6pm? cos deliver team contact me I said please deliver after 6pm. but they refuse           10:12 PM, 09th Jun                   Khalid                   A request will be submitted to the concerned authorities To deliver the order as soon as possible
            10:12 PM, 09th Jun                   Khalid                   Do you have any other inquiries that we can help with?           10:12 PM, 09th Jun                     suleman                    No Thank you           10:12 PM, 09th Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:14 PM, 09th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4476419