Subject: Ticket Assigned - Conversation with nizar mohammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jun 2022 14:12:07 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nizar mohammed nizar mohammed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nizar mohammed Bot:  Hi Nizar Mohammed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966541485480            05:59 PM, 09th Jun                     nizar mohammed                    966541475480           06:00 PM, 09th Jun                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           06:00 PM, 09th Jun                     nizar mohammed                    Hi i recive wrong thing in my order           06:00 PM, 09th Jun                   Khalid                   Could you please share your order number so that I can assist you further?           06:01 PM, 09th Jun                     nizar mohammed                    Same time i had missone           06:01 PM, 09th Jun                     nizar mohammed                    6145924001           06:01 PM, 09th Jun                   Khalid                   what is the missing item?           06:02 PM, 09th Jun                     nizar mohammed                             06:02 PM, 09th Jun                     nizar mohammed                    I recive tjis one i did not oreder           06:03 PM, 09th Jun                     nizar mohammed                             06:03 PM, 09th Jun                     nizar mohammed                    Miss this one           06:03 PM, 09th Jun                   Khalid                   So you only got wrong item right?           06:04 PM, 09th Jun                     nizar mohammed                    I gor wrong item and miss one other           06:04 PM, 09th Jun                   Khalid                   We sincerely apologize for any inconvenience caused,           06:05 PM, 09th Jun                   Khalid                   Would you like to return the item to the branch or do you want me to create a return request?           06:06 PM, 09th Jun                     nizar mohammed                    On the branch if its near me           06:06 PM, 09th Jun                     nizar mohammed                    Is there any particular one or any branch?           06:07 PM, 09th Jun                   Khalid                   Sure you can return it           06:07 PM, 09th Jun                   Khalid                   any branch           06:07 PM, 09th Jun                   Khalid                   Do you have any other inquiries that we can help with?           06:07 PM, 09th Jun                     nizar mohammed                    What about the item that i dod not received           06:08 PM, 09th Jun                   Khalid                   You will get the amount           06:08 PM, 09th Jun                   Khalid                   Do you have any other inquiries that we can help with?           06:09 PM, 09th Jun                     nizar mohammed                    When i get it and how           06:09 PM, 09th Jun                     nizar mohammed                    And i just go to the branch and return that one           06:09 PM, 09th Jun                     nizar mohammed                    With out any thing           06:09 PM, 09th Jun                   Khalid                   You will get it immediately           06:10 PM, 09th Jun                   Khalid                   Yes only the order No.           06:11 PM, 09th Jun                   Khalid                   Do you have any other inquiries that we can help with?           06:11 PM, 09th Jun                     nizar mohammed                    Cash?           06:11 PM, 09th Jun                     nizar mohammed                    Ok           06:11 PM, 09th Jun                     nizar mohammed                    No thanks           06:11 PM, 09th Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:11 PM, 09th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4475247